Client Retention Executive

Job Title: Client Retention Executive – Cloud Services

Location: Noida sector 62

About CloudFirst:

CloudFirst is a leading provider of cloud solutions, specializing in Google Workspace (GWS), Microsoft Azure, and Amazon Web Services (AWS). We empower businesses to scale, innovate, and optimize their operations through cutting-edge cloud technologies and expert support.

Job Summary:

We are seeking a proactive and customer-focused Client Retention Executive to manage subscription renewals, drive client retention, and identify upselling opportunities across our cloud services portfolio. The ideal candidate will have a strong understanding of cloud platforms and a passion for building lasting client relationships.

Key Responsibilities:

· Manage and execute timely renewals for GWS, Azure, and AWS service contracts.

· Maintain high customer retention rates by ensuring client satisfaction and addressing concerns proactively.

· Identify and pursue upselling and cross-selling opportunities to expand service usage.

· Collaborate with Customer Success and Technical teams to ensure smooth service delivery and client onboarding.

· Maintain accurate records of renewal activities, forecasts, and client interactions in CRM systems.

· Analyze customer usage patterns and provide insights to improve engagement and value realization.

· Educate clients on new features, service enhancements, and best practices.

· Meet or exceed monthly and quarterly renewal and upsell targets.

Qualifications:

· Bachelor’s degree in Business, IT, or a related field.

· 2+ years of experience in sales, account management, or customer success, preferably in cloud services or SaaS.

· Familiarity with GWS, Azure, and AWS platforms is highly desirable.

· Strong communication, negotiation, and interpersonal skills.

· Ability to manage multiple accounts and prioritize tasks effectively.

· Proficiency in CRM tools (e.g., Salesforce, HubSpot).

What We Offer:

· Competitive salary and performance-based incentives.

· Flexible work environment.

· Opportunities for professional growth and certification in cloud technologies.

· A collaborative and innovative team culture.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person