Client Retention Specialist (B2B)

Client Retention Specialist (B2B)

Australian Market | Internal Sales Team

Australian Outsource Desk Inc. (AODESK) is looking for a Client Retention Specialist to join our Internal Sales Team and help grow our client base in the Australian market.

The primary focus of this role is to identify, engage, and acquire Australian businesses that can benefit from AODESK's outsourcing and remote staffing solutions.

You will communicate directly with Australian business owners and decision-makers, understand their staffing and operational needs, introduce suitable outsourcing solutions, generate qualified business opportunities, and develop long-term client relationships.

You will represent AODESK and promote our outsourcing and dedicated remote staffing solutions, including:

• Virtual Assistants & Administrative Support
• Executive / Personal Assistants
• Customer Service Representatives
• Accounting & Bookkeeping
• Accounts Payable / Accounts Receivable
• Lead Generation & Appointment Setting
• B2B Sales & Telesales
• Customer Retention & Business Development Support
• Data Entry & Back-Office Support
• Technical Support
• Construction Administration & Estimating
• Quantity Surveying & Takeoff Support
• Graphic Design
• Web Development & Digital Support
• Other dedicated staffing solutions based on client requirements

Key Responsibilities:

• Prospect and engage with Australian businesses through outbound calls and other B2B sales channels.
• Identify potential clients that may benefit from outsourcing and remote staffing.
• Speak with business owners, managers, and decision-makers to understand their staffing requirements.
• Identify staffing gaps and business functions that can be outsourced.
• Present AODESK's outsourcing solutions based on the client's specific needs.
• Clearly communicate the value and benefits of hiring dedicated remote staff through AODESK.
• Generate qualified leads and convert prospects into clients.
• Handle sales inquiries, objections, and concerns professionally.
• Conduct follow-ups and maintain an active sales pipeline.
• Build and maintain strong relationships with Australian clients and prospects.
• Identify opportunities for additional staffing, upselling, and account expansion.
• Coordinate with recruitment and operations teams to support client requirements.
• Maintain accurate CRM, prospect, and sales records.
• Meet assigned B2B sales, lead generation, and business development targets.

Qualifications:

• 1–2+ years of B2B Sales, Business Development, Account Management, Telesales, Lead Generation, or BPO/Outsourcing experience is preferred.
• Strong English communication and interpersonal skills.
• Confident speaking with Australian business owners and decision-makers.
• Strong outbound calling, prospecting, and lead generation skills.
• Ability to present and sell business solutions.
• Strong objection-handling, negotiation, and closing skills.
• Results-oriented and comfortable working with sales targets and KPIs.
• Able to identify client needs and recommend appropriate solutions.
• Strong follow-up and relationship-building skills.
• Willing to work onsite in Angeles City.
• Available for an immediate start.

Job Details

• Position: B2B Sales & Business Development Representative
• Market: Australia
• Department: Internal Sales Team
• Work Setup: Office-based / Onsite
• Location: Angeles City
• Schedule: Monday to Friday
• Shift: Permanent Morning Shift aligned with Australian business hours
• Employment Type: Full-time
• Start Date: Immediate

What We Offer

• Permanent office-based position

• Monday to Friday schedule

• Permanent morning shift aligned with Australian business hours (7:00AM to 4:00PM)

• HMO

• Government-mandated benefits

• Career growth opportunities

• Opportunity to work directly with Australian businesses