Client Sales Experience coordinator

JOB DESCRIPTION – Client Sales Experience Coordinator

Company: Property Brands Realty Services
Industry: Real Estate
Department: Sales & Customer Exeprience
Location: Bhubaneswar, Odisha
Employment Type: Full-Time
Reporting To: Sales Manager / Management

Role Type: Field and Office-Based

1. Job Purpose

The Client Sales Experience Coordinator supports the sales team by ensuring smooth customer communication, timely document handling, well-organised site visits, and coordination of sales and registration-related activities. The role focuses on delivering a professional customer experience through efficient follow-ups, accurate tracking, and coordination between customers and internal teams.

2. Key Responsibilities

• Customer Coordination: Call customers to confirm appointments, site visits, meeting schedules, document requirements, and follow-up actions.
• Site Visit Management: Coordinate with customers and sales executives, confirm visit timings, check site readiness, and assist with customer visits when required.
• Document Handling: Deliver, collect, verify, and track customer documents, forms, and other authorized paperwork while maintaining confidentiality.
• Sales & Registration Support: Coordinate appointments, document checklists, signatures, and administrative follow-ups for sale deed execution and registration.
• Internal Coordination: Work closely with sales, accounts, documentation, legal support, and site teams to resolve pending tasks and avoid delays.
• Customer Service: Respond professionally to routine customer queries and direct technical, legal, financial, or commercial questions to the appropriate team.
• Reporting & Record-Keeping: Maintain accurate records of calls, appointments, document movements, visit updates, and pending actions in the designated tracker or CRM.
• Field Support: Travel locally for document delivery, customer meetings, and site visits as assigned.

3. Required Skills & Qualifications

• Minimum 12th pass; graduates preferred.
• 0–2 years of experience in sales support, customer service, office coordination, or real estate is preferred.
• Good communication skills in English and Hindi; Odia is an advantage.
• Strong coordination, follow-up, time-management, and organizational skills.
• Basic knowledge of smartphones, email, WhatsApp, Excel/Google Sheets, and CRM tools.
• Willingness to travel locally and handle field assignments using own vehicle.
• Professional attitude, punctuality, reliability, attention to detail, and a customer-first approach.
• Knowledge of Bhubaneswar roads and local property locations is an advantage.

4. Key Performance Expectations

• Timely customer calls, appointment confirmations, and follow-ups.
• Well-coordinated site visits with appropriate readiness checks.
• Accurate document delivery, collection, and tracking.
• Prompt updates on pending tasks and customer requests.
• Professional customer communication and proper escalation of issues.
• Responsible handling of confidential customer and company information.

5. Ideal Candidate

A proactive, organized, and customer-friendly individual who can coordinate multiple activities, communicate clearly, follow up consistently, and ensure a smooth customer experience throughout the property sales process.

Interested candidates can apply with their updated resume.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person