Client Satisfaction Associate

Role & responsibilities :

• Manages incoming Calls, Tickets, Emails and Chats to the Support queue.
• Works with team members within the Support team to assist with eligibility review, registration, application processing, and account support to candidates and clients.
• Cross-trains on other and/or all accounts to support team members.
• Provides prompt, knowledgeable, and helpful technical and administration support to clients, proctors, and candidates with online systems.
• Corresponds with clients and candidates by phone, tickets, and email in a prompt and accurate manner.
• Processes scheduling and registration forms, including eligibility review as necessary.
• Coordinates/manages CS projects within deadline.
• Responds to requests for service.

Additional Position Information:

• Remote India Opportunity
• Core Hours: Rotational Shift
• Core Days Worked: To be determined

Desired Attributes:

• Looking for 1 Year to 3 Years of experience in Blended process with Email and Chat process

• Strong Communication Skills in English (Read, Write and Spoken English)

• Strong technical skills - Proficiency in Microsoft Office software, general knowledge of web-based applications, and basic understanding of various internet browsers and operating systems.

• Excellent problem-solving abilities - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations.

• Highly professional with written, oral, and interpersonal skills - Focuses on solving conflict; Strong listening skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team experience and environment.

• Our Company Values:

• Integrity. Honest, open and ethical practices

• Service. Remarkable service and personal leadership

• Innovation. Anticipate, challenge, and create

• Excellence. Quality through relentless improvement

The Benefits:

• Competitive salary
• 100% company-funded medical (for you AND your family!)
• Professional working environment
• Unlimited growth potential
• Great working environment with a team of exceptional people