Client scheduling representative

Job Summary

We are seeking a dynamic and motivated Client Scheduling Representative to join our team! In this vital role, you will be the primary point of contact for clients, expertly managing appointment scheduling, coordinating service timelines, and ensuring a seamless experience. Your energetic communication skills and ability to navigate sales technology will drive customer satisfaction and operational efficiency. This position offers an exciting opportunity to utilize your inside sales expertise, CRM proficiency, and consultative selling skills to build strong client relationships and support our business growth.

Duties

• Manage inbound and outbound calls to schedule appointments with clients, ensuring clarity and professionalism at every interaction
• Utilize CRM software such as Salesforce to update client records, track scheduling activities, and maintain accurate data integrity
• Engage in warm calling techniques to follow up with potential clients, confirm appointments, and reschedule as needed
• Collaborate with sales teams and service departments to coordinate schedules that meet client needs while optimizing resource allocation
• Apply negotiation skills to confirm appointment times that balance client preferences with operational requirements
• Use sales automation technologies to streamline scheduling processes and improve overall efficiency
• Provide exceptional customer service by addressing client inquiries promptly, resolving scheduling conflicts, and maintaining positive communication throughout the process

Requirements

• Proven experience in inside sales, telemarketing, or customer service roles with a focus on client communication
• Strong proficiency in CRM systems such as Salesforce or similar platforms; familiarity with Salesforce Cloud is a plus
• Demonstrated ability in consultative selling and technical sales environments, especially within technology or B2B sectors
• Excellent communication skills in English, both verbal and written, with the ability to build rapport quickly over the phone
• Experience using sales technology adoption tools and sales automation technologies to enhance productivity
• Knowledge of outbound calling strategies, deal closing techniques, and client negotiation practices
• Call center experience or previous roles involving high-volume phone communication preferred

Join us as a Client Scheduling Representative and become an essential part of a vibrant team dedicated to delivering outstanding service! Your energy, technical expertise, and passion for client engagement will help us achieve new heights together.

Pay: $30.00 - $35.00 per hour

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance

Work Location: In person