Client Service Administrator

Are you ready to put your organisational strengths and commitment to excellent service into a role where they truly count? We’re looking for a proactive and organised Client Services Administrator to provide dedicated administrative support to our Town Planning team.

This is a full-time position based at our Nambour head office, conveniently located close to public transport and parking. You’ll join a friendly, professional and relaxed workplace where teamwork is valued, and play an important role in delivering efficient and consistent service to our clients.

About Us

Murray & Associates is one of the most prominent surveying and town planning firms, with four offices across Queensland. Established over 80 years ago and proudly privately owned, our commitment to professionalism and high quality service has earned us a strong reputation within the industry.

About the Role

As a Client Service Administrator, you will provide administrative and client support to our Town Planning team, helping to ensure projects progress efficiently and clients receive a high level of service. Your responsibilities will include:

• Facilitating new client engagements and obtaining relevant client details to establish records in our office management software
• Acting as a key point of contact for clients, professionally handling enquiries and providing updates regarding job progress
• Liaising with local authorities, statutory bodies and government departments as required
• Preparing debtor invoices, job costing records and reports
• Assisting with public notification processes and compliance documentation
• Maintaining accurate records and ensuring administrative processes are completed efficiently
• Contributing to continual improvement of office processes and administration practices

Key Requirements

To be successful in this role, you will have:

• Previous experience in an administrative or client services role, ideally within a professional services environment such as town planning, surveying, engineering, construction or similar industry
• Strong organisational and time management skills, with the ability to manage multiple priorities
• A high level of accuracy and attention to detail
• Excellent written and verbal communication skills
• Experience using WorkflowMax or similar project/office management software
• Proficiency with Microsoft Office Suite, including Word, Excel and Outlook
• A professional and approachable manner, with a strong commitment to providing excellent client service

What we offer:

• A supportive and inclusive workplace where your contributions are valued
• Ongoing professional development and career progression opportunities
• A collaborate team environment within a reputable and well established firm
• A friendly, professional and relaced office environment

If this opportunity excites you and you believe you have the skills and experience to meet the requirements of the role, we would love to hear from you.

Please submit your cover letter and current resume to Hannah Knapp, Operations Assistant, at [email protected].

All candidates must have unrestricted permanent work rights in Australia. Applications will be treated with confidence and reviewed as they are received. Candidates we believe are the right fit for the role will be contacted and offered an interview.