Client Service Administrator

English Lucas Priest and Owsley, LLP is looking for a polished, detail-oriented, and dependable individual to join our legal office as a Client Service Administrator.

In this role, you will be the initial voice and impression of our firm—handling high-volume inbound calls, triaging intake requests across multiple practice areas (e.g., litigation, corporate, estate planning, real estate, personal injury, etc.), and ensuring seamless routing of needed information to attorneys and legal staff.

Job Tasks:

• Call Management & Routing: Field incoming calls from prospective clients, existing clients, opposing counsel, and court personnel; route accurately to the appropriate attorney or staff member.
• Prospective Client Intake: Conduct initial intake screenings to gather case details (as needed by practice group) to help Identify the correct practice area for incoming inquiries and details need for an attorney to .
• Communication & Messaging: Take clear, comprehensive messages when attorneys are unavailable and ensure prompt distribution via email, voicemail, etc.
• Client Experience: Deliver an empathetic, professional experience to callers who may be navigating stressful legal matters.
• Front Desk Backup: Become fully cross-trained on the front-desk administrator’s role to cover the reception area during breaks, lunch hours, vacations, etc.
• Administrative Support: Assist with other duties as assigned.

Other duties may be assigned as needed, including but not limited to:

• Helping with communications to building as needed regarding deliveries, catering, unknow callers, etc.
• Organizing and logging client pickups of documents, packages, checks, etc.
• Closing / opening the office, making coffee, and light organization of office as needed
• Maintaining lobby organization, pamphlets, business cards, newspapers, and magazines
• Scanning and organizing both digital and paper files

Required Knowledge, Skills, or Abilities:

• Multi-tasker and ability to prioritize simultaneous tasks and schedules of others
• Self-directed and autonomous (i.e., willingness to ask questions when unsure and to ask for additional work when there are lulls)
• Strong command of proper grammar (i.e., ability to present oneself professionally in both written and verbal mediums)
• Ability to present oneself in a professional manner both in person and over the phone
• Organizational skills: handling large volumes of phone calls, emails, etc.
• Knowledge of the full range of Office 365 apps (including but not limited to Word, Outlook [both email and calendar functions], etc.
• Advanced knowledge in customer service and customer service skills/etiquette
• Ability to remain calm under pressure and show empathy for our clients

Desired but not Required Knowledge, Skills, or Abilities:

• Basic knowledge of additional software (e.g., NetDocs, Juris Suite, Needles, DYMO, Nitro Pro)
• Yealink phone system

Physical and Other Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Pay: From $17.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person