Client service and operation executive

Job Title: Client Service & Operations Executive

Job Summary

The Client Service & Operations Executive is responsible for managing client communication, coordinating daily operational activities, tracking service requests, resolving client concerns, and ensuring timely delivery of services. The role requires strong communication, coordination, documentation, and follow-up skills to maintain client satisfaction and operational efficiency.

Key Responsibilities

• Serve as the primary point of contact for assigned clients and respond to queries professionally.
• Manage client requests, complaints, feedback, and service-related concerns.
• Coordinate with internal departments to ensure timely execution of client requirements.
• Maintain records of client communication, service requests, task status, and commitments.
• Monitor pending activities and follow up with responsible employees to ensure deadlines are met.
• Provide regular updates to clients regarding progress, delays, and resolutions.
• Escalate critical complaints, operational issues, and missed deadlines to management.
• Prepare daily, weekly, and monthly client service and operational reports.
• Track approvals, documentation, invoices, and other administrative requirements as applicable.
• Maintain professional client relationships and support client retention.
• Identify recurring service issues and recommend process improvements.
• Ensure compliance with company policies, service standards, and confidentiality requirements.
• Perform additional client service and operational responsibilities assigned by management.

Required Skills

• Excellent verbal and written communication skills.
• Strong client-handling and problem-solving abilities.
• Good organizational and time-management skills.
• Proficiency in Microsoft Excel, Word, Outlook, and communication tools.
• Ability to manage multiple requests and meet deadlines.
• Professional attitude, accountability, and attention to detail.

Reporting To: Operations Manager / Department Head

Performance Expectations: Timely client responses, effective issue resolution, accurate records, consistent follow-ups, smooth operational coordination, and high client satisfaction.

Pay: ₹11,000.00 - ₹40,000.00 per month

Work Location: In person