Client Service and Operations Coordinator

Bridgemead Consulting is a holistic and innovative business consultancy that believes in connecting businesses with the right individuals. We are recruiting on behalf of our client, a premium leather care and restoration company, for the position below:

Job Title: Client Service & Operations Coordinator
Location: Lekki, Lagos
Work Mode: On-site
Work Days: Mondays - Fridays (09:00am - 05:30pm), Saturdays (10:00am - 01:00pm)

Job Summary

We are seeking a highly organised and customer-focused Client Service & Operations Coordinator to manage client communication and coordinate service requests from initial enquiry and item intake through processing, completion, collection, or delivery.

The ideal candidate will combine excellent communication skills with strong attention to detail, digital proficiency, and the ability to manage multiple service requests while maintaining accurate records and providing timely client updates. The successful candidate will play a key role in ensuring smooth service delivery, resolving customer concerns, and maintaining a consistent, high-quality client experience.

Key Responsibilities

• Manage client enquiries across WhatsApp, phone calls, and walk-ins, providing prompt, clear, and professional responses.
• Record customer information, item details, service requirements, and job specifications accurately during intake.
• Explain available services, pricing, turnaround times, and collection or delivery arrangements while setting clear client expectations.
• Track service jobs from intake through completion, coordinating with internal teams to ensure timely progress and delivery.
• Proactively update clients on job status, expected completion dates, delays, and any changes to agreed timelines.
• Coordinate collections and deliveries, verifying item details, condition, and handover records to ensure accuracy and accountability.
• Handle customer complaints, service concerns, and feedback professionally, resolving issues where possible and escalating complex cases appropriately.
• Maintain accurate customer records, job trackers, transaction details, and before-and-after photographs using spreadsheets or designated digital systems.
• Build positive client relationships through consistent communication, reliable follow-through, and effective service recovery.
• Identify opportunities to improve service workflows, reduce delays, and enhance customer satisfaction and operational efficiency.
• Perform other related duties as assigned by Management.

Qualifications & Professional Experience

• B.Sc., HND, or equivalent qualification in Business Administration, Mass Communication, Marketing, Public Relations, Customer Service, or a related field.
• Minimum of 2 years' experience in customer service, client relations, service coordination, front-office operations, or a similar client-facing role.
• Demonstrated experience managing multiple customer requests, maintaining accurate records, and coordinating tasks through completion.
• Proficiency in Microsoft Excel, Word, Google Sheets, or similar tools for recordkeeping and documentation.
• Experience using WhatsApp Business, CRM systems, customer service platforms, or digital job-tracking tools is an advantage.
• Experience in premium retail, hospitality, fashion, lifestyle, leather care, restoration, or other service-based businesses is an advantage.

Core Skills & Functional Competencies

• Excellent spoken and written English, with the ability to communicate clearly, confidently, and professionally.
• Strong customer relationship management and client expectation management skills.
• High attention to detail when recording customer information, item specifications, service requests, and transactions.
• Strong organisational skills and the ability to manage multiple jobs, competing priorities, and deadlines.
• Digital proficiency and the ability to use spreadsheets and customer management tools effectively.
• Strong follow-through and accountability in tracking requests and coordinating service delivery.
• Ability to handle complaints calmly, resolve customer concerns, and escalate issues appropriately.
• Strong problem-solving skills and effective coordination with internal teams.
• Professionalism, discretion, reliability, and a customer-focused approach consistent with premium service standards.

General Conditions

• Remuneration: ₦250,000 Monthly.

Pay: ₦250,000.00 per month

Work Location: In person