Client Service and Schedule Coordinator

A little bit of everything. A big impact every day.

Clean & Simple Cleaning is looking for a sharp, dependable and organized Client Services & Scheduling Coordinator to join our small, fast-paced office team.

More important than simply filling a seat is finding the right brain and the right work style — someone who takes initiative, uses common sense, communicates well and can figure out solutions without needing every step laid out for them.

This is a busy small-business environment. Phones may be ringing while customers are texting, schedules are changing and employees in the field need support.

None of these situations are especially complicated, but they do require patience, good judgment, responsiveness and the ability to decide what needs attention first.

What You’ll Do

• Answer customer calls, texts and emails
• Help customers with scheduling changes, questions and concerns
• Support field employees with day-to-day needs
• Help keep daily schedules organized and moving
• Maintain accurate customer records and service notes
• Resolve routine customer-service issues using good judgment
• Handle light sales by moving a phone inquiry toward a booked cleaning
• Follow through and make sure requests do not fall through the cracks

Working With Our Systems

We operate in a digital office and use several systems throughout the day, including:

• CRM and scheduling software
• Google Workspace
• Spreadsheets
• Email and internal communication tools
• Smaller organizational and workflow programs that help keep our fast-paced business moving

You do not need to know our specific programs before starting.

You do need to be comfortable working on a computer, moving between several screens and systems, and learning new tools as you go.

You’ll Thrive Here If You:

• Take initiative and notice what needs to be done
• Can tell what is urgent and what can wait
• Use common sense and good judgment
• Stay calm when several things happen at once
• Communicate clearly and professionally
• Respond to customers and coworkers in a timely manner
• Take good notes and retain what you learn
• Use available resources and SOPs
• Follow through and close the loop
• Enjoy variety and working as part of a small team where everyone wears several hats

This role is best suited to someone who enjoys customer interaction, problem-solving and variety — not someone who prefers a predictable, one-task-at-a-time workday.

Qualifications

• High school diploma or equivalent
• Previous office, customer service, scheduling, dispatch or administrative experience preferred
• Comfortable using computers and learning new systems
• Strong written and verbal communication
• Good organization and attention to detail
• Dependable attendance and follow-through
• Good judgment and problem-solving ability

Experience in a small business, service company, home services, scheduling or dispatch environment is a plus.

Pay: $23.00 - $27.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• 401(k)
• Health insurance
• On-the-job training
• Vision insurance
• Work from home

Application Question(s):

• You are answering phones in a busy office. At the same time, a customer is texting about a schedule change, a field employee is asking for help in Slack, and you are in the middle of updating a customer record. How would you decide what to handle first?

Education:

• High school or equivalent (Required)

Experience:

• Office: 1 year (Required)

Language:

• English (Required)

Ability to Commute:

• Lynnwood, WA 98036 (Required)

Work Location: In person