Client Service Assistant

Client Services Assistant

Austin, TX | Full-time | Monday–Friday
Office-based | Permanent position

This role is about keeping client communication organized and making sure requests don’t get lost along the way. We’re looking for a Client Services Assistant to help manage day-to-day enquiries, maintain accurate client records, and coordinate information between clients and internal teams.

The work combines communication with practical administration. You might be following up on a client request, updating account information, preparing documents, or checking with a colleague to make sure the right information reaches the right person. It would suit someone who enjoys working with people but also likes keeping details organized and tasks moving forward.

Day to Day

• Respond to routine client enquiries by phone and email.
• Record client conversations, requests, and follow-up actions.
• Update client contact details and account information.
• Track outstanding requests and follow up when information is missing.
• Coordinate appointments and meetings between clients and team members.
• Prepare correspondence, client documents, and meeting notes.
• Share updates with clients and colleagues when required.
• Organize digital files and maintain accurate client records.
• Help gather information for client reports and service updates.
• Check documents and records for missing or inconsistent details.
• Direct more complex questions to the appropriate team member.
• Assist with routine administrative tasks that support client accounts.
• Handle client information professionally and confidentially.

What’s Important

You’ll need clear communication skills, good organization, and the ability to keep track of different requests without losing sight of the details. Basic computer confidence is important, particularly with email, calendars, spreadsheets, and standard office software.

Previous client services, customer support, reception, administrative, retail, hospitality, or office experience is useful, although training on our systems and procedures will be provided.

We’re looking for someone who follows through on tasks, communicates professionally, and can work independently while staying connected with the wider team. Being able to ask questions, take feedback, and recognize when an issue needs additional support will also help you succeed.

Working Week

Monday to Friday
Full-time, permanent
Office-based in Austin, TX

Please apply with your current resume to be considered for the Client Services Assistant position. Relevant experience in customer communication, recordkeeping, scheduling, or administrative support is welcome.

We are an equal opportunity employer and consider qualified applicants in accordance with applicable law.

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person