Client Service Associate - Cincinnati, OH

Position: Client Service Associate

Firm: Isaacs and Associates

Location: Cincinnati, OH

Overview:

As our firm continues to grow, we are seeking a Client Service Associate to join our team in Cincinnati, OH. This role is ideal for a polished professional who thrives in a fast-paced environment, enjoys building long-term client relationships, and takes pride in delivering white-glove service.

The Client Service Associate will have strong administrative skills, a strong work ethic, attention to detail, and enjoy working directly with clients. You will serve as a key part of the client journey and helping ensure every client interaction reflects the high standards of our firm.

What you’ll do:

• Welcome clients and visitors with professionalism and warmth
• Answer and direct incoming phone calls
• Maintain an organized, welcoming reception area
• Prepare conference rooms for client meetings
• Serve as a primary point of contact for client service requests with professionalism, warmth, and responsiveness
• Build trusted relationships with clients while delivering a high-touch service experience
• Process service requests including beneficiary updates, withdrawals, account maintenance, and annuity reallocations
• Maintain accurate documentation and detailed client notes within the CRM system (Redtail)
• Support advisors by preparing for client meetings and ensuring a seamless client experience
• Review applications and paperwork for completeness and accuracy before submission
• Ensure timely and accurate completion of tasks to meet compliance requirements
• Support the scheduling, setup, and execution of client events and informational classes

What We’re Looking For:

• High School Diploma
• 1+ years working in a professional office environment
• Demonstrates strong proficiency and confidence working across various platforms and operating systems including Microsoft Office Suite and CRM system (Redtail)
• Self-starter who takes initiative and works well independently
• Excellent communication; written and verbal, professional and well spoken
• Collaborative team player willing to assist others
• Demonstrates exceptional organizational skills by efficiently managing multiple client requests and prioritizing time sensitive tasks
• Exhibits meticulous attention to detail and a commitment to accuracy
• Skilled in building strong, trust-based relationships with clients by providing attentive, personalized service and guidance
• Demonstrates strong integrity and a commitment to ethical conduct, especially when handling confidential client information and financial matters

Bonus Points:

• Experience within the financial industry is a plus

What You’ll Get:

Pay & Perks:

• $50,000 – $54,000/year, based on experience + bonus potential
• Generous paid time off program
• Simple IRA available after 1 year of employment
• Paid holidays

Schedule:

• In office: Monday – Thursday 8:30am-4:00pm and Friday 8:30am-12:00pm
• Occasional evenings required for client events

Presented by Advisor Talent Solutions

Advisor Talent Solutions, part of the AE Management, LLC family of companies, supports independent advisor businesses with their hiring needs. We are not the employer for this position. If you are selected, your employer will be the hiring business. Our team is your main point of contact initially and will guide you through the application process.

Learn more about our approach and services at advisortalentsolutions.com