Client Service Associate

SUMMARY: This position supports the lead advisor and team (3) with account management and client service needs. As a member of an advisory team, each member works together servicing clients. This will involve assistance in every aspect from introduction with a prospect to onboarding a client to servicing the continuous needs of those clients. The general office hours are Monday through Friday 8:30 am – 5:00 pm with opportunity to work hybrid on Friday.

DUTIES AND RESPONSIBILITIES:

• Manage portfolio review process both clients and prospects.
• Answering the main service phone line while responding to requests over the phone.
• Replying to client and advisor emails.
• Reviewing and submitting account opening paperwork in a timely manner.
• Responsible for account maintenance (opening new accounts, transfers, managing transactions, address changes, etc.).
• Prepares paperwork, letters, client reports, and other client communication.
• Maintains client and practice management data.
• Schedules client meetings and follow up in Outlook.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• Bachelor's Degree (BA) from four-year college or university.
• Minimum two years of financial services experience.
• Preferred FINRA licenses Series 7 and 66.
• Computer skills required: Spreadsheet Software (Excel); Order Processing Systems; Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint); and CRM software.