Client Service Associate

Who you are

• You thrive in a fast-paced, results-oriented environment
• You possess a client-first mindset
• You excel under pressure and enjoy using tech-enabled workflows to meet tight deadlines
• You are gritty, resilient and ready to roll up your sleeves to make things happen
• You enjoy the opportunity to regularly upskill on new tools and workflows, including those powered by AI, to improve your professional output
• You’ll need to bring your A game to work, daily. We are looking for:
• Strong academic credentials (undergraduate degree of 2:1 or above)
• Noteworthy extracurricular achievement throughout school and university
• Relevant internship experience
• Fluent English and Danish or C2 level is required; experience living or working in continental Europe is desired

What the job involves

• As an Associate in the Client Service team, you’ll be the link between our clients and the expert knowledge they seek
• Throughout your workday, you will work on multiple projects from investors, strategists and dealmakers at top-tier client organizations seeking expert insights to inform their decision-making. This is a communications-intense frontline role requiring you to multitask across parallel workstreams
• Owning end-to-end client-expert communications, spending a significant part of your day on the phone screening and negotiating with relevant experts to position the best possible matches for your clients’ requests
• Leveraging AI-powered sourcing tools to map complex industry value chains and identify and engage with relevant experts
• Understanding the project and market context and the legal and regulatory environment in which your clients and experts operate
• Giving you an introduction to the business world without being pigeonholed into any one industry or profession
• Helping you develop transferable commercial and client management skills spanning professional communications, negotiation, persuasion, project and time management
• A clear career path for advancement to Manager after 24-30 months, and to Vice President after ~5 years
• Successful completion of the Associate Program may qualify you for our MBA Tuition Program, which provides financial support towards the program cost of some of the top business schools worldwide

Benefits

• 28 vacation days per year
• Pension plan from Signal Iduna Germany
• Relocation Support
• Our fast-growing office, right across the Elbphilharmonie, has a special flair: with around 50 employees, we’re at the size where everyone knows each other and appreciates working together (Monday to Thursday in the office, Fridays home office)
• Monthly team events, free breakfast and snacks, subsidy for local public transport and lunch, iPhone and MacBook Pro complete our modern, professional working atmosphere
• 17 vacation days, in addition to 10 public holidays, and business closure during winter holiday week
• Competitive medical, dental, and vision insurance
• 401(k) match – 4% of your total compensation matched dollar-for-dollar
• Prime office in the heart of SF with state-of-the-art amenities; option to WFH each Friday
• 4% matched pension contribution on qualified earnings
• Comprehensive private health insurance coverage and dental insurance
• 25 vacation days in addition to bank holidays and business closure between Christmas and New Year’s
• Offices in central London; subsidised lunch plus free breakfast, snacks and fruit throughout the day
• Option to work from home on Fridays