Client Service Associate

Firm Background

U.S. Capital Wealth (“USCW”) is an independent full-platform wealth management firm headquartered in Houston, Texas, managing approximately $11 billion in AUM/A across over 5,500 clients and 60+ financial advisors. USCW has a strong footprint in Texas across Houston, Austin, Dallas, and Georgetown, as well as offices in New York City and Massachusetts. USCW is majority owned by Arax Investment Partners (“Arax”), a premier wealth management platform company backed by RedBird Capital Partners (“RedBird”).

USCW’s mission is to combine the deep experience and expertise of its financial advisor teams with the significant breadth and depth of its investment strategies and solutions to deliver an exceptional client experience.

Position Description

Title: Client Service Associate, Houston Office

Reports to: Chief Administrative Officer, Houston office

Benefits: Yes

Status: Full-time, non-exempt

Date Updated: June 2026

Job Summary

The Client Service Associate has experience working with Clients and Financial Advisors in the Wealth Management industry. You enhance the client experience by servicing clients and providing operational and administrative support to Financial Advisors and colleagues. Your knowledge of firm policy, procedures, and technology allows you to interface with clients and prospective clients, anticipate their needs, resolve problems, and follow through to provide exceptional service. You perform administrative duties that support Financial Advisors in their daily business practices including, but not limited to scheduling client meetings, on-boarding new clients, money movements, beneficiary updates, and death claims. You maintain risk awareness and regulatory knowledge. You are client service oriented and a team player. You are detail oriented with proven organizational skills, able to manage time efficiently and can multi-task, and possess technology savvy. You have proven written and verbal communication skills.

Duties and Responsibilities

• Serve as a point-of-contact contact for client inquiries — responding promptly, professionally, and with a concierge-level standard of care
• Assist with client onboarding, account opening, transfers, and ongoing paperwork with accuracy and attention to detail
• Maintain and update the CRM (Wealthbox) and ensure client records are complete and current
• Assist with the preparation and distribution of client performance reports and accompanying commentary
• Perform data entry related to client positions in private investments, ensuring accuracy and completeness
• Prepare and process subscriptions to private investments, coordinating documentation and follow-through
• Prepare materials, agendas, and documentation for client meetings and reviews
• Coordinate scheduling, follow-ups, and action items across the advisory team
• Process service requests (distributions, beneficiary changes, address updates, etc.) and track them through completion
• Liaise with custodians (e.g., Schwab, Fidelity) and internal teams to resolve client needs
• Handle sensitive financial and personal information with absolute confidentiality and sound judgment
• Support compliance-aware processes and proper documentation in a regulated environment

Qualifications

Required

• 2+ years in a client service, administrative, or operations role — ideally in wealth management, financial services, banking, or another high-touch professional setting
• Exceptional written and verbal communication; comfortable interacting with sophisticated, demanding clients
• Strong organizational skills and meticulous attention to detail
• Proven discretion and trustworthiness when handling confidential information
• Proficiency with CRM systems and general office/productivity software
• Composure and follow-through in a fast-paced environment

Preferred

• Experience supporting high-net-worth or ultra-high-net-worth clients
• Familiarity with Microsoft Office, Wealthbox, Black Diamond, and eMoney
• Exposure to private investments — data entry, subscription documents, and capital activity
• Familiarity with custodial platforms and account paperwork
• Exposure to securities/advisory compliance basics
• SIE, Series 7, or Series 65/66 (or willingness to obtain)

Salary and Benefits

• Salary will be based on experience
• Benefits include medical, dental, vision, life, disability and 401(k) (benefits subject to change)
• Paid time off
• Potential for bonus
• Partial and/or full financial support for professional accreditation/continuing education requirements

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Parental leave
• Professional development assistance
• Vision insurance

Ability to Commute:

• Houston, TX 77027 (Required)

Work Location: In person