Client Service Associate

Job highlights

• Candidate must possess at least a graduate degree .
• . Good time management and multi-tasking .
• Prepare proposals and present them to clients when required . Liaise and coordinate with clients regarding their paperwork .
• Client service experience in another digital marketing agency or a web design company in Mumbai

We offer an entire gamut of services like Digital Marketing including Social media marketing, SEO, Web Designing and Branding. We have proved to be a reliable partner to many leading organizations in India and abroad. Leading organizations have partnered with us for their requirements in digital technology needs including web application development and mobile application development too

Role

We are looking for a Client Service Associate to join SySpree s team. This is a unique chance for a self-motivated individual who is curious, and passionate about connecting to and engaging the client community. If this is you, we would love to have you on the team!

1. Manage the needs of our existing pool of clients
2. Learn and understand the different products and solutions available
3. Keep up to date on market trends and share the latest developments with clients
4. Engage clients to assist them with their enquiry and propose customized solutions
5. Prepare proposals and present them to clients when required
6. Liaise and coordinate with clients regarding their paperwork
7. Serve as an intermediary between the company and existing and newly onboarded clients.
8. Provide after-sales services over personal meetings, emails, phone calls and WhatsApp
9. Build and maintain long-term relationships with clients
10. Introduce clients to a wide range of products based on their suitability
11. Ensure all call reports and documentation
12. Achieve client relationship targets, reporting and KPIs set

Requirements

1. Candidate must possess at least a graduate degree
2. Required language(s): English (International Accent preferred)
3. A willingness to learn and adapt to the work culture
4. Strong grasp of workflow from onboarding to daily deliverables
5. Problem-solving mindset and strong attention to details
6. Dedicated to task and able to perform ad-hoc requirements
7. Client service experience in another digital marketing agency or a web design company in Mumbai

Others:

1. Organised and with an eye for detail.
2. Good time management and multi-tasking
3. Excellent interpersonal