Client Service Associate

Position Overview:
We refer to our Client Service Associate as a Client Engagement Associate. This individual is the welcoming face and voice of our firm, responsible for creating a warm, professional, and engaging experience for clients and team members. This role ensures seamless front office operations while supporting client service requests. The ideal candidate has wealth management experience and is detail-oriented, proactive, and committed to supporting clients with professionalism and efficiency. Fingerprinting and comprehensive background checks are required.

Responsibilities:

• Deliver a professional first impression for every client interaction.
• Answer and address incoming calls promptly and courteously.
• Ensure seamless scheduling of meetings and conference rooms.
• Assist with client service requests (e.g., statements, deposits and withdrawals, address and beneficiary changes, etc.).
• Assist with new business processing (e.g., new accounts, transfers, client profiles, etc.).
• Manage incoming and outgoing mail, deliveries, and courier services.
• Maintain office supplies inventory and place orders when necessary.
• Assist with data entry and recordkeeping in CRM and financial systems.
• Support compliance processes by ensuring proper documentation and adherence to regulatory requirements.

Education:

• Associate’s degree or equivalent relevant experience.

Experience:

• Minimum of 3 years of experience in wealth management.

Background Screening:

Fingerprinting and comprehensive background checks are required to ensure our fiduciary responsibilities to our clients are upheld. Only applicants with clean or nearly clean records should apply.

Skills:

• Exceptional attention to detail with a commitment to accuracy, completeness, and error-free work in a fast-paced environment.
• Strong interpersonal skills and professional, client-focused demeanor.
• Proficiency in Microsoft Office and CRM systems.
• Ability to prioritize and manage multiple tasks.
• Ability to maintain confidentiality and handle sensitive information.
• Familiarity with financial products, services, and regulatory requirements.
• Strong communication skills (written and verbal).
• Problem-solving skills and a proactive approach to improving processes and service delivery.

About Us:
At Canopy Financial Group, we are dedicated to delivering personalized financial guidance and exceptional service. Our team works with an established client-base and we pride ourselves on building long-term relationships. Joining our team means contributing to a high-performing practice with a reputation for excellence and a strong commitment to client success. Join us in creating meaningful experiences that foster loyalty and drive our collective success! EOE, M/F/D/V

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• Paid time off
• Retirement plan

Application Question(s):

• Do you have a clean or nearly clean U-4?

Experience:

• Wealth Management: 3 years (Required)

Work Location: In person