Client Service Associate (Night Shift)

Who we are

We’re a next-generation fintech company on a mission to help our members achieve financial independence to realize their ambitions—whether that’s buying a house, starting a family, or becoming debt free. We aim to be at the center of our members’ financial lives, so they can get their money right. SoFi Hong Kong is a licensed corporation regulated by the Securities and Futures Commission of Hong Kong (CE No. AXL143) and has obtained Type 1 Licence for Dealing in Securities and Type 4 Licence for Advising on Securities.

By joining SoFi, you’ll help shape a brighter financial future for our 10+ million members—using innovative, mobile-first technology to transform an industry that hasn’t changed in decades. With offices across the United States and abroad, we’re one of the fastest growing companies in fintech—offering the agility of a start-up with the stability of seasoned management and dynamic, passionate employees.

 Join us to invest in yourself, your career, and the financial world.

What you’ll do:

• Handle customer inquiries across various communication channels (email, livechat, phone call) to ensure timely and effective resolution of issues.
• Support dealing service on US stocks
• Problem solve any operational or technical issues pertaining to SoFi Products. Work with internal teams to continuously improve operational processes and technical platforms to better serve our members
• Liaise with relevant parties for thorough investigation of complaints & root cause analysis and reply customers in a timely manner;

What you’ll need:

• Must have one of the following existing licensing: SFC as representative or qualify to be registered as Representative under Type 1 Regulated Activities
• 2+ years of relevant experience, preferably in the brokerage or banking industry.
• Bachelor’s degree preferred, but a combination of education and experience may be considered in lieu of a degree
• Willing to work shift duties as required, with strong multitasking abilities to handle multiple priorities.
• Strong command of written and spoken English, Cantonese, and Mandarin.
• Hands-on experience with CRM systems and support center platforms for managing email and chat inquiries is preferred.
• Capable of thriving in a fast-paced, dynamic, and demanding environment while staying composed under pressure.

We offer attractive remuneration to successful candidates. Interested parties – please send your application with full resume, availability and expected salary by clicking 'Apply Now'.

All information collected will be kept in strict confidence and used for recruitment purpose only.