Client Service Consultant (Technology Consulting)

Company Description

Make extraordinary happen

At NCS Australia, we’re the challenger alternative in technology services and consulting. With more than 47 years of Australian heritage, we partner with governments and leading organisations to solve complex challenges, embrace new opportunities and deliver outcomes that make a real difference.

Our people bring together expertise across technology, consulting, delivery, operations, sales and corporate functions. We work collaboratively, challenge the status quo and give our people the opportunity to make an impact — for our clients, our communities and each other.

Job Description

Are you a commercially driven technology professional who enjoys building client relationships, identifying growth opportunities and driving business outcomes?

We're looking for a Client Service Consultant to grow and manage a portfolio of emerging accounts, uncover new opportunities, and support revenue growth through proactive client engagement, account expansion, and solution-based consulting. If you thrive in a fast-paced environment and enjoy creating value for clients, we'd love to hear from you.

What you’ll be doing

• Build and grow relationships across a portfolio of client accounts, identifying and qualifying new opportunities.
• Drive account expansion through renewals, engagement extensions, and reactivation of dormant clients.
• Act as the primary client contact, ensuring responsive support and high levels of client satisfaction.
• Collaborate with talent, capability, product, and delivery teams to align client needs with the right solutions and resources.
• Generate and manage pipeline activity, maintaining accurate CRM records, forecasts, and opportunity plans.
• Support proposals, pricing, and commercial activities while protecting revenue and margin outcomes.
• Identify risks, coordinate delivery outcomes, and achieve portfolio revenue, growth, and sold margin targets.

Qualifications

• University degree or equivalent experience.
• 3-5 years' experience in technology services sales, account management, recruitment, or a related client-facing role.
• Strong relationship management and stakeholder engagement skills.
• Proven ability to succeed in high-volume, fast-paced environments.
• Understanding of talent supply, demand forecasting, and market rates.
• Excellent communication, presentation, and influencing skills.
• High energy, self-motivation, and a proactive approach to client and internal engagement.
• Committed to delivering excellence and achieving commercial outcomes.
• Creative, independent, and driven, with a strong focus on growth and results.

Additional Information

Why NCS?

This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career. Whether you want to deepen your expertise, explore something new or take your career in a different direction, there's room to make it your own. We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other.

Ready to make extraordinary happen?

We'd love to hear from you.

We celebrate diversity and inclusion

We value different perspectives, experiences and strengths our people bring. We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.

Important information

Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.

Agencies: NCS accepts candidate submissions only from agencies on our preferred supplier panel through the NCS Agency Portal.