Client Service Coordinator (AU)

ASVW PH is seeking a dedicated Client Service Coordinator (Admin Assistant) to manage client-related tasks efficiently and support the operations of our accounting team. The ideal candidate is organized, detail-oriented, and able to handle multiple responsibilities while maintaining high-quality service for our clients.

Key Duties & Responsibilities:

• Monitor emails for urgent tasks and respond promptly.
• Process client-related workouts, including ITRs and BAS.
• Open new jobs, allocate tasks, and set deadlines.
• Perform weekly ad hoc tasks as assigned.
• Manage staff roster and job allocations weekly.
• Coordinate directly with clients regarding their jobs.
• Track FYI emails and organize ITR extensions with the ATO.
• Send reminders to clients for ITR and BAS documents before lodgment.
• Process ATO Pre-Fills according to the financial year.
• Maintain XPM & XERO databases.

Experience & Attributes:

• Male or female with a Bachelor’s degree.
• Preferably with experience in an accounting firm.
• Excellent written and verbal communication skills in English.
• Goal-oriented with 2+ years’ experience as a Client Coordinator.
• Proficient in XERO and XPM.
• Trainable, resourceful, and highly efficient under pressure.
• Able to meet deadlines and handle additional tasks outside the role when required.
• Demonstrates behaviors aligned with company values: Driven, Innovative, Accountable & Teamwork-oriented.