Client Service Coordinator

This is a fabulous opportunity to join a fast growing software organisation who are headquartered in Australia with presence across 5 countries.  Reporting to the Operations Manager, your role involves providing first class service to B2B customers whilst also providing general administration support for the team as needed.

Handling an average of 8-10 client cases per day, specific responsibilities include:

• Acting as first point of contact for clients (prominently Law Firms) requiring assistance with software products and services
• Handling inbound and outbound enquiries via phone and emails
• Onboarding new clients
• Proactively following up and responding to assigned cases within KPI time frames
• Recording and updating salesforce with case details and resolutions
• Gaining a comprehensive understanding of products and multiple platforms to effectively resolve client issues
• Providing support with administrative duties and responsibilities including account maintenance, monthly billing, sundries, refunds, cancellations, and chargebacks

To be considered you will be:

• 2 – 5 years’ experience in B2B Client Service (experience in the software sector preferred but not essential)
• Well-developed interpersonal skills with strong communication skills both verbal and written
• Flexible and resilient, eager to learn new skills, and regularly shift between various duties
• Strong passion for delivering an outstanding client experience
• Able to follow best practices in keeping client records up to date
• Adaptable, organised, and able to prioritise tasks
• Highly proficient in Microsoft suite of services, such as Office and Excel, and an ability to learn new systems
• Any prior experience in the Legal and/or Payments industries will be highly regarded

This is a full‑time remote position with a salary guide of $75,000 - $80,000 + Superannuation with standard hours being 8.30am to 5.00pm. 

For immediate consideration please forward your resume to Coadys Personnel via the SEEK link below.

Please note only shortlisted candidates will be contacted.