Client Service Coordinator

About the role

Advanced Buildings & Restorations is seeking an enthusiastic and dedicated Client Service Coordinator to join the client Services Team based in Port Melbourne, Victoria. This is an excellent opportunity for a customer-focused and highly organized individual to become an integral part of the team. In this role, you will support clients, trades, insurers, and internal stakeholders while delivering exceptional customer service throughout the insurance repair and construction process. The successful candidate will thrive in a fast-paced environment, possess excellent communication skills, and demonstrate a strong commitment to service excellence, accuracy, and teamwork.

Key responsibilities

• Receive and manage incoming calls and emails from clients, property owners, insurers, loss adjusters, and trades.
• Accurately record and distribute messages to office and site-based staff.
• Maintain and update internal systems, client databases, and online portals.
• Register new jobs with a high level of accuracy and attention to detail.
• Schedule appointments for the Estimating Team.
• Liaise with clients throughout all stages of the insurance repair process.
• Triage incoming work orders and coordinate initial site inspections and make-safe works.
• Engage and coordinate specialist trades to complete reports and assessments.
• Prepare and issue repair contracts for approved repair works.
• Ensure compliance with company policies and industry regulations.

About you

• Previous experience in administration, customer service, operational support, or a similar role.
• Experience managing multiple stakeholders in a fast-paced environment.
• Exceptional customer service and relationship-building skills.
• High level of attention to detail and accuracy.
• Strong problem-solving and organizational skills.
• Excellent verbal and written communication skills.
• Professional presentation and telephone manner.
• Intermediate computer skills, including Microsoft Word, Excel, Outlook, and web-based systems.
• A positive, proactive, and team-oriented attitude.
• Ability to prioritize tasks, think ahead, and manage competing deadlines.

Benefits

• Full-time position based in Port Melbourne, VIC.
• Flexible working arrangements to support work-life balance.
• Supportive and collaborative team environment.
• Ongoing training and professional development opportunities.
• Career growth and progression opportunities.
• Opportunity to work with a leading insurance building and restoration company.
• A positive workplace culture focused on teamwork, accountability, and customer service excellence.

About us

At Advanced Buildings & Restorations, we pride ourselves on delivering exceptional service to our clients while fostering a supportive and inclusive workplace.