Client Service Coordinator

Client Service Coordinator

Schultz Property Maintenance, LLC – Minot, ND

Schultz Property Maintenance, LLC is a locally owned and operated company serving residential and commercial customers in Minot, North Dakota, and surrounding communities since 2017. We take pride in delivering exceptional service with attention to detail.

Position Summary

We are looking for a reliable, organized, and customer-focused Client Service Coordinator to serve as the primary point of contact for our customers, vendors, and team members. In this role you will answer phones, greet visitors, schedule and coordinate service requests, process payments, maintain accurate records, and help keep daily operations running smoothly for our lawn care, landscaping, snow removal, and other property maintenance services.

Key Responsibilities

• Deliver excellent customer service by addressing resident and business owner questions, explaining our services and processes, setting clear expectations, and following up as needed.
• Answer multi-line phones and greet customers professionally and efficiently; triage calls and resolve or route issues promptly.
• Take detailed, organized notes on service requests, work orders, complaints, and communications; accurately enter and update information in our software systems.
• Process customer payments (credit card, check, online, or other methods) and maintain accurate payment records.
• Coordinate logistics related to maintenance and service requests, including scheduling crews, tracking work order status, and communicating timelines to customers (especially important during peak lawn care and snow removal seasons).
• Support general office operations: organizing documents, maintaining records, assisting with supplies, and keeping the front desk and office professional and orderly.
• Collaborate with field technicians, owners, and vendors to ensure timely and high-quality service delivery.
• Handle customer information with confidentiality and professionalism.

Required Qualifications

• Strong customer service experience with excellent phone and interpersonal skills.
• Highly organized with strong note-taking and record-keeping habits.
• Reliable, punctual, and able to maintain regular office hours (Monday–Friday, approximately 8:00 AM – 4:30 PM).
• Comfortable using computer software (property/maintenance management systems, CRM tools, Microsoft Office or Google Workspace, or similar).
• Ability to accurately process payments and handle basic financial transactions.
• Strong attention to detail and the ability to multitask in a busy front-desk environment.
• Professional demeanor and clear written and verbal communication skills.

Preferred Qualifications

• Prior logistics, dispatch, or work-order coordination experience.
• Experience in property maintenance and/or management, lawn care/landscaping, facilities services, or a related service industry.
• Familiarity with service scheduling or field service software.
• Knowledge of the Minot area and local customer service expectations a plus.

Schedule & Work Environment

• Full-time position with regular weekday office hours (Monday–Friday, 8:00 AM – 4:30 PM).
• On-site front desk role in Minot requiring consistent attendance and reliability.
• Fast-paced environment that values efficiency, clear communication, organization, and outstanding customer care. Our seasonal peaks, make strong organizational and logistics skills especially valuable to ensure a smooth service.

Pay: $18.00 - $25.00 per hour

Expected hours: 40.0 per week

Work Location: In person