Client Service Coordinator

A Client Services Coordinator (CSC) at SilverDoor is responsible for ensuring a smooth and comfortable experience for clients during their temporary housing stay. They provide detailed arrival instructions, coordinate additional services such as parking, furniture, housekeeping, pet accommodation, and houseware, and act as an additional point of contact for clients. The CSC handles any issues that arise promptly, maintains accurate records of client interactions, and ensures all necessary preparations are made before the client’s arrival. Their role is vital in creating a positive and hassle-free experience, addressing client needs, and ensuring their stay is as comfortable as possible.

REPRESENTATIVE DUTIES:

· Responsible for pulling system reports for SilverDoor upcoming guests’ arrivals in preparation for daily workflow.

· Audit client files for information discrepancies and work closely with internal teams as needed.

· Work with internal/external teams to collect information to create step by step arrival instructions for guests.

· Responsible for creating arrival instruction templates with instruction, photos, and imperative information to ensure guest arrival experience is seamless.

· Responsible for creating detailed maps of arrival instructions and onsite information.

· Responsible for responding to email inquiries from vendors, internal inquiries and supply chain partners.

· Schedules and coordinates with vendors (furniture, houseware, and housekeeping) ensuring all apartments meet move in requirements set by SilverDoor client requests.

· Send out confirmations/check-in instructions Guests.

· Responsible for general communication with guests and/or clients.

· Responsible for 3rd party platform information upload management.

CANDIDATE PROFILE:

· Outstanding communication and relationship-building skills.

· Highly motivated with excellent customer service skills.

· Has a friendly attitude and good-natured personality.

· Proven ability to listen attentively, solve problems quickly and efficiently.

· Adept at managing high call volumes efficiently.

· Has the ability to multitask, prioritize and manage time effectively.

· Is patient with challenging people or situations.

· Practices empathy with everyone

· Knows how to get things done and remains persuasive when the situation requires it.

Pay: $23.00 - $27.00 per hour

Expected hours: No less than 40.0 per week

Work Location: In person