Client Service Coordinator

Build Your Career with Perpetual Title

Perpetual Title is seeking a personable, organized, and technology-comfortable Client Services Coordinator to join our growing Louisville team. You do not need previous title experience - we are prepared to teach the right person.

This is an excellent opportunity for someone who enjoys helping people, learns new systems quickly, and wants to build a career in the title insurance and real estate industry. In this role, you will be an important point of contact for clients while also supporting the day-to-day flow of title and escrow operations.

You’ll gain hands-on exposure to the full lifecycle of a real estate closing, including order entry, scheduling, client communication, escrow support, and post-closing processes.

What You’ll Do

• Enter new title orders and maintain complete, accurate file information
• Schedule closings and coordinate appointments with clients and transaction partners
• Monitor shared email communications and ensure inquiries are handled promptly
• Answer incoming calls, gather relevant information, and direct inquiries appropriately
• Welcome clients and visitors with a warm, professional approach
• Assist the escrow team with client communications, documents, and administrative needs
• Use company software and digital tools to track orders, appointments, and workflow
• Help maintain an organized, efficient, and welcoming office
• Support client-outreach and marketing initiatives as needed
• Learn and assist with additional title and escrow functions as your knowledge and experience grow

What We’re Looking For

• A genuine customer-service mindset and professional communication style
• Strong attention to detail and a commitment to entering information accurately
• Comfort learning new software, navigating multiple systems, and working with browser-based applications
• Experience managing email, calendars, documents, and other everyday office technology
• Ability to organize multiple priorities in a deadline-driven professional environment
• Sound judgment and the ability to recognize when a question should be escalated
• Dependability, initiative, and a willingness to learn
• A collaborative attitude and willingness to assist where needed

Qualifications

• Previous experience in customer service, administration, banking, hospitality, a medical or legal office, real estate, or another professional client-facing environment
• Working knowledge of Microsoft Outlook and Word
• Clear and professional written and verbal communication skills
• Experience in title insurance, mortgage lending, banking, legal services, or real estate is helpful but not required

What We Offer

• Competitive hourly pay based on experience
• Paid time off and company-paid holidays
• Health insurance benefits
• Comprehensive, hands-on training
• Exposure to multiple areas of title and escrow operations
• Opportunities to take on greater responsibility as your knowledge and skills grow
• A collaborative workplace where accuracy, service, initiative, and professional growth are valued

Why Perpetual Title?

Great title professionals are built through training, experience, and mentorship. We hire for professionalism, aptitude, customer service, and willingness to learn—we can teach the title business.

This role is ideal for someone who wants more than a traditional front-desk position and is excited to develop valuable knowledge and skills within the real estate closing industry.

If you are resourceful, comfortable with technology, attentive to detail, and enjoy helping both clients and coworkers, we’d love to hear from you.

Pay: $22.00 - $25.00 per hour

Benefits:

• Health insurance
• Paid time off
• Professional development assistance

Work Location: In person