Client Service Coordinator

Overview

3Gi is looking for a vCIO Coordinator to support our vCIO consultants and keep client reviews, actions and records organised.

This is a good first role for a graduate who wants to learn about IT, AI, security and client management. Candidates with 1–2 years of experience in coordination, administration, service desk, account support or operations are also welcome.

Location: Remote

Working pattern: Monday–Friday with UK Timing

Reports to: Head of vCIO

Experience: 1–2 years' experience

Duties

• Coordinate client board meetings and quarterly business reviews
• Prepare review packs using service, security, project, spend and licensing information
• Collect information from engineers, SOC and account managers
• Attend client meetings with vCIO consultants
• Take notes covering decisions, actions, owners and deadlines
• Add agreed actions to Jira
• Follow up with teams until actions are completed
• Escalate actions when deadlines are missed or work is blocked
• Maintain client account plans and roadmaps
• Keep asset, licence, contract and renewal information up to date
• Prepare reporting information from Jira, M365 and the SOC
• Keep a clear record of what 3Gi delivers to each client
• Support account managers with client information and upcoming renewals
• Identify repeated issues, gaps and stalled actions across clients

What you'll work across

• Managed Services
• Microsoft 365
• Intune
• Windows 11
• Azure / AWS / GCP
• Microsoft CSP
• SharePoint
• Managed Security
• Microsoft Sentinel
• Microsoft Defender
• 24/7 SOC
• Cyber Essentials+
• Purview
• AI tools
• M365 Copilot
• Power BI
• Agentic systems

You don't need a technology background to start. You'll learn by working alongside the Head of vCIO and vCIO consultants.

Requirements

• Strong degree or equivalent in any discipline
• Or 1–2 years' experience in coordination, administration, service desk, account support or operations
• Strong organisation and attention to detail
• Clear written and verbal communication
• Able to manage multiple tasks and deadlines
• Comfortable following up with colleagues and senior stakeholders
• Able to turn meeting discussions into clear notes and actions
• Interested in learning about IT, AI and security
• Comfortable using AI tools in day-to-day work
• Curious about how technology supports a business

The role can develop into:

• vCIO Programme Manager
• Product Manager, AI Practice
• vCIO Consultant

How to apply

Please send your CV and a few lines about something you've organised, managed or figured out.

Pay: ₹35,000.00 - ₹55,000.00 per month

Benefits:

• Work from home

Work Location: Remote