Client Service Coordinator

Quality provider of in-home care services is in need of a full-time Coordinator. This is a great opportunity for the right individual. Primary responsibility is to coordinate the staffing of caregivers on client assignments and serve as a point of communication with client and caregivers. Excellent customer service, people skills, computer skills and attention to detail are required. We offer competitive compensation as well as a comprehensive benefits package.

DUTIES AND RESPONSIBILITIES:

• Coordinate staffing of caregivers on client assignments
• Handle daily telephone and email communications with clients and caregivers (High call volume)
• Brief caregivers on new client assignments and communicate client needs and plan of care
• Document detailed notes in computer system, of all communications
• Input client and caregiver profiles into computer scheduling system
• Maintain knowledge of company policy and coach/counsel caregivers as needed
• Handle intake calls from prospective new clients and provide basic overview of services
• Occasional fill in for after-hours telephone coverage

REQUIREMENTS:

• Experience in a staffing role in the home care industry strongly preferred

• Experience with customer service and customer telephone communications

• Excellent verbal and written communication skills

• Attention to detail and great problem solver

• Adept at clearly documenting detailed notes in computerized system

• Ability to handle difficult situations and work under pressure

• Ability to multitask and work in a fast-paced environment

• Participate in on-call rotation with team

COMPENSATION AND BENEFITS:

• Pay DOE-$45,000-$55,000

• Medical insurance benefits available are partially paid for by the company. Additional group benefits available include dental, vision, life insurance, and more.

• Sick time and Vacation time

• 401K benefits

• Holidays off

WHY SYNERGY HomeCare?
Because we CARE!
Be part of the BEST home care agency!
We place the highest emphasis on excellent client service through our CARE Team approach
We strive to create a positive environment and show every day how much we love our clients AND our caregivers!