Client Service Coordinator - w/ Trades Background

Project Coordinator - Trades Background Preferred

Denver, NC

About Us:

The Client Service Coordinator - W/ Trades Background (Project Coordinator) role is a great option for success-minded professionals-who desire to excel in a fun, fast-paced culture. We are a high growth, Vision / Mission-focused, Values-driven facilities maintenance company located in Denver, NC, providing world class client services to companies across the US and are looking for a success minded Project Coordinator to join our team.

Learn more about us at: www.lakesideps.com

Position Description:

Client Service Coordinators supervise facility maintenance requests from beginning to end. The ability to work in a fast-paced environment is important to success. This is an office-based position requiring substantial phone and computer usage. The qualified candidate will have a background in or working knowledge of any of the following: plumbing, HVAC, electrical, refrigeration, mechanical systems; may include construction projects, DYI projects, construction, handyman or renovation business experience, trade school degree

What you'll do as a Project Coordinator:

• Estimate and negotiate single trade facilities maintenance projects.

• Coordinate 30 to 50 work orders simultaneously.

• Source and manage subcontractors to execute repairs within budget and on time.

• Provide exemplary customer service and communication.

• Use various computer tools to communicate project information per company procedures.

• Receive OSHA 30 Certification within 6 months of hire date (Paid for by Employer)

What you must have:

• Demonstrated ability to effectively manage a high volume of work orders in a fast-paced work environment

• At least 6 months of trade-specific background or knowledge. For example, one or more of the following: 

  • plumbing

  • HVAC

  • electrical

  • refrigeration

  • mechanical systems

  • may include construction projects, DYI projects, family construction, handyman or renovation business experience

  • Trade school degree

• Experience with Preventative Maintenance programs preferred

• Outstanding communication and negotiation skills

• Critical thinking / Problem solving skills

• Significant phone and computer fluency; type ~55+ words per minute

• Sense of urgency

• Exceptional customer-service skills

• Energetic and outgoing personality

• Ability to quickly learn work order management systems

• Demonstrated excellence in customer service

• Mastery of written and spoken English

• Excellent organizational and time-management skills.

• Must be willing to work on-call shifts (remotely)

Work Location: Denver, NC

Job Type: Full-time

(On-Site)

• Monday – Friday

• 8:00 AM – 5:00 PM

• Fully in-office (Denver, NC)

Education: Associate’s degree (Preferred)

Work authorization: United States (Required)

Compensation and Benefits:

• Available Benefits include health, vision, dental, accident, critical illness, hospital indemnity, and life insurance, short and long-term disability insurance, paid time off accrual, paid holidays, EAP, and 401K with company match.

• We offer a competitive base salary plus bonuses. We have a performance-based culture and compensation system.

Salary:  $45,000 base salary plus commissions