Client Service Delivery Manager

HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Within CIB, Securities Services provides robust and reliable solutions that help clients mitigate risk and enhance their business performance. Working with institutional investors, banks, insurance companies, governments, and multinational corporations, this team covers fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

People Responsibility: No

Reports To: SVP Custody Operations

Job Contents

• To undertake the key functions that support DCC business in Taiwan to ensure a high standard of service, responsiveness and value for money.
• The jobholder will need to oversee ID registration, various account opening (internally/externally), static data maintenance, reconciliation, regulatory reporting and support DCC BCP coordinator, system support, and liaise with local global functions such as compliance, legal and IT to ensure business needs are met while ensuring the business is properly governed.

Skills Requirements

• Bachelor’s degree majored in Business related
• Excellent English spoken and written communication skills
• Strong and solid experience in Securities/Banking related area
• Independent, proactive and positive working attitude
• Good interpersonal skills with mature, pleasant personality
• Detail oriented and capable to work under pressure
• With a high-level customer service
• GPAD covered worker

License/Qualification Requirement

• 信託業管理人員 (Trust Level 3)
• 銀行內部控制與內部稽核測驗
• 金融市場常識與職業道德