Client Service Executive

Role: Executive

Dept: Client Service

Experience: 0 - 2 years

*About the Role*

As an Executive – Client Service, you will be the primary point of contact for our clients, ensuring seamless communication, timely delivery, and exceptional service. You’ll play a key role in building long-term relationships, understanding client needs, and collaborating with internal teams to deliver solutions that exceed expectations.

*Key Responsibilities*

• Act as the liaison between clients and internal teams, ensuring clear communication and alignment.
• Manage client accounts, track deliverables, and monitor project timelines.
• Provide proactive support by anticipating client needs and offering solutions.
• Prepare and deliver reports, and updates to clients.
• Resolve client issues with speed and professionalism, maintaining high satisfaction levels.

Skills & Qualifications

Bachelor’s degree in any field.

0 – 2 years of experience in client servicing, account management, or customer success.

Strong communication and interpersonal skills.

Ability to manage multiple projects simultaneously with attention to detail.

Proficiency in MS Office.

Problem-solving mindset with a client-first attitude.

*What We’re Looking For*

• A relationship builder who thrives in client-facing roles.
• Someone who can balance empathy with business acumen.
• A proactive professional who takes ownership and delivers results.
• Team player with adaptability in a fast-paced environment.

*Why Join Us*

• Opportunity to work with diverse clients across industries.
• Collaborative and growth-oriented culture.
• Exposure to strategic projects and leadership teams.
• Competitive compensation and benefits package.

*About cFIRST*

• cFIRST Background Checks LLP is an ISO 27001:2022 certified company, is a part of the Vora Group- a Cincinnati based privately held equity group that specializes in building innovative IT companies worldwide. The group portfolio consists of 13 ventures in the software services and infrastructure solutions space employing over 3000 people worldwide. Built over 21 years, the Vora Group has an impeccable reputation for its integrity, quality, business savvy and speed of execution.

cFIRST is a technology-driven screening partner for organizations helping them make informed hiring decisions and for candidates to choose the right opportunity. For more details visit www.cfirst.io

Pay: ₹21,000.00 - ₹23,000.00 per month

Work Location: In person