Client Service Executive

Position Title: Client Service Executive

Department: Client Success / Customer Experience

Location: Remote

Experience: 2-4 Years (BPO / Client Handling / Customer Support)

Role Overview

We are looking for a proactive and client-centric Client Service Executive who can build strong relationships with customers and ensure seamless service delivery. This role goes beyond basic support it focuses on client engagement, retention, and experience enhancement.

Key Responsibilities

• Act as the primary point of contact for assigned clients/customers
• Handle client queries via calls, emails, and chats with a solution-oriented approach
• Build and maintain long-term relationships with clients
• Understand client needs and provide personalized support and recommendations
• Ensure timely resolution of issues while maintaining high service standards
• Coordinate with internal teams (operations, sales, tech) for quick resolutions
• Track and manage client interactions using CRM tools
• Identify opportunities for upselling / cross-selling (if applicable)
• Maintain high levels of client satisfaction and retention

Required Skills & Qualifications

• 2-4 years of experience in BPO / Customer Support / Client Servicing roles
• Excellent communication skills (verbal & written)
• Strong interpersonal and relationship management skills
• Ability to handle demanding clients with professionalism
• Good problem-solving and multitasking abilities
• Basic knowledge of CRM tools and MS Office
• Comfortable working in fast-paced and target-driven environments

Preferred Skills

• Experience in international client handling
• Exposure to voice + email + chat support
• Sales or upselling experience is an added advantage

Interested Candidates can share your CV to [email protected]