Client Service Executive

Job Description – Client Service Executive | KSA

Position: Client Service Executive
Location: Riyadh, Saudi Arabia (KSA)
Experience: Minimum 3–5 years of relevant experience

Job Summary

We are looking for a customer-focused and professional Client Service Executive to manage client relationships, understand customer requirements, coordinate with internal teams, and ensure high-quality service delivery. The ideal candidate should have excellent communication, follow-up, and problem-solving skills.

Key Responsibilities

• Act as the primary point of contact for clients and maintain strong professional relationships.
• Understand client requirements and coordinate with relevant departments to ensure timely execution.
• Respond to client inquiries, requests, and concerns promptly and professionally.
• Follow up with clients regarding quotations, orders, project updates, deliveries, and service requirements.
• Coordinate with Sales, Operations, Projects, Procurement, and Finance teams to ensure smooth service delivery.
• Monitor client requests and ensure they are completed within agreed timelines.
• Handle customer complaints and resolve issues effectively, escalating matters to management when required.
• Maintain accurate records of client communications, requirements, and follow-ups.
• Prepare and share regular client status and follow-up reports with management.
• Support the sales team in maintaining existing client accounts and identifying potential business opportunities.
• Conduct regular follow-ups to ensure client satisfaction and encourage repeat business.
• Collect client feedback and communicate improvement areas to the relevant departments.
• Ensure all client commitments and company policies are properly followed.
• Assist in preparing quotations, proposals, presentations, and other client-related documents when required.

Requirements

• Minimum 3–5 years of experience in Client Service, Customer Service, Account Management, or a similar role.
• Experience in Saudi Arabia/KSA is preferred.
• Experience in events, construction, tents, manufacturing, trading, or related industries is an advantage.
• Excellent communication and interpersonal skills.
• Strong customer service and relationship-management skills.
• Good negotiation, follow-up, and problem-solving abilities.
• Ability to coordinate effectively with multiple departments.
• Good knowledge of MS Office, especially Excel and Word.
• Experience with CRM/ERP systems is an advantage.
• Fluent in English; Arabic language is an advantage.
• Ability to work under pressure and meet deadlines.*\*

Work Location: In person