Client Service Executive

About the role

Sgcarmart is looking for a proactive and customer-focused Client Service Executive to support automotive service provider/workshop and car rental/leasing clients after the sales process. The role focuses on client onboarding, advertising fulfilment and day-to-day support, ensuring clients have a smooth experience from the time they sign up for an advertising package through to campaign activation and ongoing servicing. You will work closely with clients and internal teams to understand requirements, collect the necessary information and assets, coordinate campaign setup and resolve any issues to ensure advertisements are delivered accurately and on time.

**Key responsibilities *(***Client Onboarding & Support, Campaign Fulfilment, Client Servicing & Issue Resolution)

• Guide new clients through the onboarding process after the sales package is confirmed
• Explain advertising packages, campaign requirements and relevant platform features to clients
• Assist clients in submitting the required information, artwork, images and other assets
• Ensure clients understand the steps required to activate and manage their advertising packages
• Be the main point of contact for day-to-day client servicing and enquiries
• Coordinate with Sales, Design, Product, Operations and Marketing teams to fulfil client requirements
• Follow up with clients on outstanding information, assets or approvals
• Monitor campaign status and proactively flag any delays or issues
• Respond to client enquiries, feedback and requests in a timely manner
• Provide first-level support and coordinate with internal teams to resolve issues

About you

• 1–3 years of experience in client servicing, customer service, sales support, e-commerce operations, account support or marketplace operations
• Experience in advertising, digital media, e-commerce, automotive, workshop or car rental/leasing-related industries will be an advantage
• Strong communication and interpersonal skills
• Customer-oriented with good follow-up and coordination skills
• Able to manage multiple clients, campaigns and requests simultaneously
• Detail-oriented and comfortable working with systems and reports
• Proactive in following up and resolving client issues
• Able to work independently while coordinating effectively with internal teams