Client Service Executive

About the Role

Were looking for a driven, people-focused Client Servicing / Career Consultant to guide clients through MyPMs end-to-end job search services.

As each client’s primary point of contact, you’ll understand their goals, help shape their job search strategy, coordinate profile services, and support them throughout the application and interview process. You’ll work closely with internal teams to deliver a thoughtful, well-managed client experience.

This role is a strong fit for someone with excellent communication and organizational skills, a proactive approach to problem-solving, and the ownership to manage multiple client relationships.

Key Responsibilities

• Welcome new clients, manage onboarding, and serve as their dedicated point of contact.
• Conduct discovery calls to understand each client’s experience, career goals, and job search needs.
• Set clear expectations and keep clients informed throughout the engagement.
• Review resumes and LinkedIn profiles, identifying positioning and ATS-readiness opportunities.
• Recommend relevant roles, industries, and job search strategies.
• Coordinate with resume and LinkedIn specialists to ensure timely, high-quality delivery.
• Plan and manage job applications, recruiter outreach, and follow-ups.
• Support clients with interview preparation, salary discussions, and offer-related guidance.
• Track client progress, share regular updates, and proactively address concerns or escalations.
• Manage multiple client portfolios while maintaining a high standard of service and accountability.

What We’re Looking For

• A graduate in any discipline; an MBA is an advantage but not required.
• Fresh graduates with strong communication, coordination, and ownership skills are encouraged to apply.
• Basic familiarity with LinkedIn and job portals.
• For experienced applicants, 1–5+ years in recruitment, HR consulting, client servicing, customer success, career consulting, talent acquisition, staffing, EdTech, or B2B client management is preferred.
• Experience or internships in HR, recruitment, customer success, sales, operations, premium client handling, resume consulting, LinkedIn optimization, or interview coaching are an advantage.
• Strong written and verbal communication skills.
• Good organization and follow-through, with the ability to manage multiple priorities.
• A client-first mindset, sound judgment, and a proactive approach to problem-solving.