Client Service Executive

Role & responsibilities

• Manage smooth client onboarding, including welcome formalities, project setup, and creation of client communication channels.
• Understand and maintain clear communication with clients regarding their requirements, preferences, budgets, timelines, and expectations.
• Coordinate daily tasks, follow-ups, meetings, presentations, site visits, and other client-related requirements to ensure smooth progress.
• Set up and maintain project management tools and ensure tasks, timelines, and important updates are properly tracked.
• Coordinate with internal teams such as Decor, Entertainment, Design, and Operations for proposals, concepts, planning, and execution requirements.
• Share relevant planning formats, templates, event flow charts, guest list formats, references, and other client-facing documents as required.
• Identify and coordinate suitable agencies/vendors such as invitation and stationery vendors, makeup artists, mehendi artists, maharajs, stall artists, and other event-related agencies based on client requirements.
• Coordinate discussions between clients, agencies, and internal teams; collect proposals, timelines, deliverables, and other relevant information for review and approval.
• Address client queries promptly and coordinate internally to ensure accurate and timely responses and resolutions.
• Handle client escalations when required and report major concerns to the Operations Manager / CEO.
• Ensure proper handover and coordination of confirmed project requirements with the concerned operations and execution teams.
• Build strong client relationships and ensure a smooth, professional, and positive client experience throughout the planning journey.
• Travel and support the client/family during events, overseeing client and guest hospitality, event flow, and on-ground requirements.
• Coordinate and assist in handling emergent issues during the event to ensure smooth execution and client satisfaction.
• Collect post-event feedback and reviews in written and video formats, and maintain a positive post-event relationship through follow-up calls and gratitude messages.
• Maintain confidentiality of company and client-related information and adhere to company policies, processes, and professional standards.

Preferred candidate profile

Experience

1-3 Years in Client Servicing or Relationship Management

Technical Skills

Client relationship management, Proposal and presentation coordination, CRM and lead tracking, MS Office and documentation skills Basic, understanding of event and wedding planning processes

Interpersonal Skills

Strong communication and presentation skills, Relationship building, Active listening, problem-solving, Professional and client-focused approach, and Attention to detail.

Management Skills

Planning and coordination, Time management, follow-up discipline, Ability to manage multiple client conversations simultaneously, Coordination with cross-functional teams, Task Management, Deadlines.

Other

NDA will be signed, if required, based on the position

Travelling readiness during wedding events

Good communication in English is mandatory

Female candidates preferred

Perks and benefits

• Competitive Salary & Performance-Based Increments
• Growth & Career Development Opportunities
• Learning & Skill Development
• Exposure to Premium Events & Clients
• Dynamic & Collaborative Work Environment
• Employee Engagement Activities & Celebrations
• Recognition & Rewards for Performance
• Opportunities to Work on Diverse & Exciting Projects