Client Service Executive

Job highlights

• Experience in client relationship management and customer service in software/IT industry
• Manage client relationships, handle queries, coordinate with technical teams, track support tickets, and maintain CRM records

We are looking for a proactive and customer-focused Client Service Executive to manage client relationships, handle customer queries, and ensure smooth delivery of software services. The ideal candidate should have excellent communication skills, problem-solving abilities, and a strong understanding of customer service processes in the software/IT industry.

Key Responsibilities

• Act as the primary point of contact for clients regarding software products and services.
• Understand client requirements and coordinate with internal technical teams for timely resolution.
• Respond to customer inquiries via phone, email, chat, or meetings.
• Track and follow up on support tickets, complaints, and service requests.
• Ensure timely communication regarding product updates, maintenance schedules, and new features.
• Maintain accurate customer records in CRM/software systems.

Required Skills & Qualifications

• Strong verbal and written communication skills.
• Ability to manage multiple clients and tasks efficiently.
• Team player with a positive and professional attitude.