Client Service Executive

Job highlights

• Ensuring a positive and professional client service experience.

JOB DETAILS
Ensuring a positive and professional client service experience

Managing client inquiries via phone, email, online, or in person

Directing client complaints or complex queries to relevant departments in a timely manner

Providing clients with technical assistance on products and services

Expediting serious issues to management toward prompt resolution

Building positive client relations by checking in regularly and following up on active processes

Maintaining client records and documenting processes

Identifying potential client services concerns and facilitating proactive intervention steps

Keeping track of new products on offer, as well as emerging trends in client services

Recommending product improvements based on client services feedback
FUNCTIONAL AREA
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