Client Service Executive

Industry : Fitness

Location: Vittal Mallya Rd, above Raymonds, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560001

Vacancy: 01

Position: Client Services & Sales Associate for Bengaluru location (work

in office)

Experience: 0-2 years of customer service, sales experience

Both Male/Female candidates can apply,

For Freshers: Qualified MBA

For Experience: Candidates from luxury retail/ fashion, aviation, hospitality & fitness industries.

Annual CTC Bracket - Rs. 4,80,000 to Rs. 5,40,000 (plus target linked bonus)

Working days: Must be available to work 6 days per week, including EITHER Saturdays OR Sundays

Working timings are as under:

Monday to Friday: 6:45am to 3:45pm (Opening Shift)

Monday to Friday: 11:30 am to 8:30pm (Closing Shift)

Saturday: 8:30am to 5:30pm (Opening Shift)

Saturday: 9:30am to 6:30pm (Closing Shift)

Sunday: 9:30am to 6:30pm ( One Shift)

Interview Stage-

1. Level 1- Assessment/Assignment- 10 MCQ types qts on email

2. Level 2- In person Interview (Bangalore) with Reporting Manager

3. Level 3- Virtual Interview (Head of Sales & CS)

Candidates who will get selected based on strong comms- 5/5, good personality- 4/5 & sales oriented-4/5

About us:

We are growing fitness company that operates nine upscale, full-service exercise studios in the United States and internationally and a thriving video on demand platform. The company offers a unique, specialized exercise experience that has captured the attention of women worldwide. Since its inception, the company has developed a lifestyle brand that represents service, quality, expertise,

innovation, attention to detail, market leadership and results.

With studios in New York City, the Hamptons, Beverley Hills, Philadelphia and several international licensed locations along with our video on demand platform, we continues to attract an expanding global fan base. In support of our outstanding customer focus, our staff - at all levels of the organization - is team oriented, entrepreneurial, ambitious and dedicated to delivering quality each and

every day.

We are currently seeking an outgoing and detail-oriented individual to join our team as a Full TimeClient Services & Sales Associate (CST) at our newest studio locations in Mumbai, India. The Full Time Client Services & Sales Associate (CST) is a front-line business driver and brand ambassador . Under the direction of the Head of Sales & Client Servicing, CSTs must exhibit keen knowledge of our products, services and merchandise in order to deliver luxury customer service while maximizing studio sales.

Key Responsibilities:

• Manage front desk operations while delivering outstanding concierge support and client service

excellence.

• Perform essential daily studio tasks and projects, including checking clients into class,

maintaining luxury studio look and feel, assisting clients with package selection, etc.

• Maintain a positive attitude and represent the organization and its values in a positive way
• Provide support to Instructors and work as a team with all other staff members
• Assist with the training and coaching of new hires for the Client Services Team as needed
• Maintain product knowledge for all studio retail operations
• Uphold company brand standards in terms of studio look and feel, client service and company

culture

• Actively contribute to companies topline revenue through achieving predetermined sales targets

Requirements:

• Capacity to work a flexible schedule including weekends, nights, early mornings and holidays
• Love of fitness and wellness
• Excellent written and verbal communication skills
• Strong computer skills
• Superior problem solving and multi-tasking abilities
• Strong work ethic
• Ability to work both independently and in a team environment