Client Service Executive

Role: Client service executive
Employment Type: Full time.
Location: Gbagada, Lagos State, Nigeria
Work Schedule: Hybrid. (One day onsite)

Job Summary
We are seeking a confident, persuasive, and results-driven Client service executive to join our team. The successful candidate will be responsible for reaching out to prospective clients, introducing the company's products and services, generating leads, following up with prospects, and converting potential customers into paying clients.
The ideal candidate must possess excellent communication and persuasion skills, a customer-focused attitude, and the ability to meet sales targets.

Key Responsibilities

• Make outbound calls to prospective and existing customers to introduce the company's products and services.
• Generate leads and identify potential customers through telephone calls and other approved communication channels.
• Explain product and service offerings clearly and persuasively to prospective clients.
• Follow up with interested prospects to encourage sales conversion.
• Maintain accurate records of calls, customer interactions, leads, and sales activities.
• Identify customer needs, respond to enquiries, and address basic objections professionally.
• Meet assigned daily, weekly, and monthly call and sales targets.
• Build and maintain positive relationships with prospective and existing customers.
• Escalate complex enquiries and customer complaints to the appropriate department.
• Provide regular reports on call activities, leads generated, customer feedback, and sales performance.
• Work collaboratively with the sales and business development team to achieve organisational goals.

Requirements and Qualifications

• Most hold a Bsc degree in any communication related field
• ⁠Additional qualifications will be an advantage.
• Previous experience in client acquisition role, telesales, or a sales-related role is an added advantage.
• Excellent verbal communication and persuasion skills.
• Good telephone etiquette and interpersonal skills.
• Ability to handle objections and convince prospects professionally.
• Strong customer relationship management and follow-up skills.
• Target-driven, proactive, and results-oriented.
• Basic computer skills and the ability to maintain accurate records.
• Must be organised, confident, and able to work with minimal supervision.
• Candidates residing in or around Gbagada, Lagos, will be preferred.

Key Performance Indicators (KPIs)

• Number of outbound calls completed.
• Number of qualified leads generated.
• Lead-to-customer conversion rate.
• Sales targets achieved.
• Quality and consistency of follow-ups.
• Accuracy of call records and sales reports.

How to Apply
Interested and qualified candidates should send their CV to [email protected], using "Client Service Executive" as the subject of the email.

Pay: Up to ₦100,000.00 per month

Work Location: Hybrid remote in Lagos