Client Service Liaison

Executive Health Solutions (EHS), part of the Altius Group, is Australia’s leading provider of corporate and executive health programs. We partner with organisations nationwide to deliver premium health assessments led by some of Australia’s top doctors and allied health professionals.

We are seeking a motivated Client Service Liaison / Receptionist to join our VIP Health Assessment Centre in the Sydney CBD (Martin Place).

This is a dynamic, client-facing role where no two days are the same. You’ll be responsible for appointment coordination, client care, and ensuring the smooth day-to-day running of the clinic, supporting doctors, exercise physiologists, and corporate clients.

Requirements

Key Responsibilities

• Coordinate and book appointments for corporate and private clients in line with daily KPIs
• Deliver a professional, welcoming experience for clients throughout their clinic visit
• Manage inbound calls, emails, and client enquiries
• Liaise with doctors, exercise physiologists, and the wider clinic team
• Maintain booking schedules, client records, and medical documentation
• Support general clinic administration, stock control, and client-facing areas

Requirements

• Experience in appointment scheduling or reception, ideally within a medical or allied health environment
• Polished written and verbal communication, with confidence dealing with senior executives
• Strong attention to detail and ability to manage multiple appointment types
• A proactive, customer-focused mindset
• Confidence using booking systems, Excel, and document management tools

Benefits

Why You’ll Love Working With Us

• Small Clinic, Big Vibes: Be part of a close-knit, supportive team
• Performance Rewards: Team-based KPI incentives (gift cards and bonuses)
• Learning & Development: Annual education allowance
• Positive Culture: Regular team activities and a genuinely friendly workplace
• Career Pathways: Opportunities to grow within the Altius Group

If you bring a warm phone manner, strong organisation skills, and pride in delivering exceptional service, we’d love to hear from you.

Altius Group is an Equal Opportunity Employer and an inclusive workforce. Research has shown that, in Australia, women, people living with disability, LGBTQIA+, First Nations people, and those from minority groups are less likely to apply for a role because they feel they will not be successful. We believe in the strength of diversity and inclusion, and we would like to strongly encourage those who identify with any of these groups to apply for a role with us.