Client Service Manager

Who you are

• Educational Background: You hold a degree in Business Administration, Economics, or a related field, or you have completed a relevant commercial apprenticeship (ideally in banking)
• Professional Experience: You bring at least one year of relevant practical experience specifically within the banking, FinTech, or broader financial services sector
• You are highly experienced in supporting customers via phone, email, and/or in person
• You have an affinity for capital market products and digital solutions
• You have a genuine passion for customer service, take ownership of the customer experience, and possess a strong affinity for capital market products and digital solutions
• You are a reliable team player who can work independently and thrives in a dynamic, fast-paced environment
• You are fluent in German and English

What the job involves

• You act as the primary and reliable point of contact for our customers and prospects, handling inquiries via email and phone
• You work closely with other departments to find quick, comprehensive solutions for more complex customer questions
• You continuously expand your financial knowledge through internal training and self-motivated learning
• You leverage customer feedback to identify areas for improvement in both our product and internal processes
• This position is initially fixed-term for two years

Benefits

• Remote working opportunities - collaborate with your team no matter where you are in Germany: the majority of our jobs can be done working from home. So if you aren't near one of our physical locations in Germany, check out if your job is eligible remotely
• Join an international and diverse, inclusive community - be part of a network of highly talented, diverse and motivated people, from more than 30 nationalities. We enjoy regular office parties & after work drinks, BBQs in the summer, weekly runs and much more
• Lounge around - take a break to relax on our terrace in Munich or in the Beergarden downstairs in Berlin. Enjoy fresh fruits, soft drinks, and tea daily, and if want, develop your Barista skills with our Espresso machine
• Gear and perks - work with the latest hardware (including a MacBook Pro or equivalent and your choice of headphones). We also support your workplace with the equipment that you need, either in the offices or at home
• Learn and grow - develop yourself further with a personal education budget and in-house knowledge sharing sessions with catered lunch. If you want to learn or improve your German language skills, you will like the free classes right in the office or our support for online classes
• Have an impact - ship features to thousands of users and work with leading financial institutions across Europe on a regular basis. Transform with us the traditional finance industry with the aim of democratizing investment management and brokerage