Client Service Manager

Gurugram

Posted 2 years ago

CategoryCustomer Success

Job TypeFull Time

Experience7+ years

About Revinfotech

Revinfotech is a global IT services company with 18+ years of delivery experience across the US, Canada, UK, Australia, and India. We build custom software, AI/ML, blockchain/Web3, cloud, and enterprise solutions for clients ranging from early-stage startups to large enterprises.

Role Overview

As Client Service Manager, you ll supervise other client services representatives to ensure client satisfaction with the organisation s product and service. Your role includes directing and controlling the processing and fulfilment of orders, fielding customer inquiries, and resolving customer complaints. You ll also align business operations, provide product training to customers, discuss technical aspects of our services, and oversee marketing campaigns that support client retention.

Key Responsibilities

• Prepare and implement product plans as per market trends.

• Participate in stakeholder discussions to communicate status updates.

• Review system enhancements to improve client experience.

• Maintain documentation of user profiles and business cases.

• Provide service and management oversight for smooth software deliveries.

• Maintain accurate and up-to-date records of client interactions and account status in CRM and success platforms.

• Track client health metrics and flag renewal or churn risk early.

Required Skills & Qualifications

• 7+ years of experience in client servicing/support functions in a software development company.

• Hands-on experience developing PowerPoint presentations.

• Strong documentation, communication, and team collaboration skills.

• Excellent knowledge of customer service software (CRM and ticketing platforms such as Salesforce, HubSpot, or Zendesk).

• Good awareness of the IT industry s latest technology trends.

• Good working knowledge of iterative development methodologies such as Agile and related practices.

Good to Have

• Conceptual knowledge of digital advertising platforms such as Google Ads and Skai (formerly Kenshoo).

• ITIL certification.

• Experience with customer success platforms such as Gainsight.

• Familiarity with product adoption and upsell/expansion strategies, not just retention.

Eligibility

• 7+ years of relevant client servicing or account management experience.

• Available to work on-site in Gurugram, 5 days a week.

What You ll Get

• Ownership of client satisfaction and retention for a portfolio of accounts.

• Close collaboration with delivery, product, and marketing teams.

• Direct visibility with clients and internal leadership.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.