Client Service Manager

We are looking for Account Manager, who will help ensure clients receive exceptional service while the business's sales goals are supported. They should work directly with clients as well as oversee a team of Account Representatives and also to develop and implement client service strategies that will increase sales while providing a positive experience for all clients.

Responsibility:

• Interact with clients and build relationships with them while ensuring their needs are being met.
• Become a bridge between client’s stakeholders and agency’s stakeholders.
• Write a detailed brand brief and campaign brief for smooth execution.
• Develop and oversee the implementation of client service protocols.
• Resolve complex client problems or disputes in a professional manner.
• Coach and support team members to help them meet client’s goals.
• Keep records and documentation of client interactions.
• Create monthly and quarterly reports to determine whether key performance indicators are being met and where there is room for improvement.

Requirements:

• 1 - 3 years prior experience in client facing roles.
• Excellent communication skills and the ability to anticipate the needs of clients.
• Must demonstrate strong analytical thinking skills and having Experience in Performance Marketing.
• Should possess strong problem solving skills and the ability to make sound judgement calls.
• Superior organizational and time management skills.
• Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience.
• Ability to speak a second language is an asset.