Client Service Manager

Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview The successful candidate will work closely with the Branch Manager to manage day-to-day queries and negotiate insurance coverage on all classes of Property & Casualty business (including Property Damage, Business Interruption, Liability and Financial lines); in addition to Employee Benefits (including pensions, group life and group medical). This role will assist with insurance placements and support the Branch Manager to ensure renewal business retention and growth of our Property & Casualty and Employee Benefits portfolios. The successful candidate will also be responsible for procuring KYC documentation from clients to ensure that our company adheres to compliance guidelines.

How You'll Make An Impact

• Review accounts at renewal, taking the necessary steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers.
• Negotiate coverage with insurers and analyse quotations received to ensure timely processing of client proposal documents
• Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
• Work with the Branch Manager to ensure there is a high level of service delivery to clients.
• Manage and maintain solid relationship with our insurance partners
• Handle the daily administration of the Employee Benefits portfolio inclusive of enrolments, terminations, amendments and billings.

About You

• Insurance Certificate or Professional insurance qualification (such as CIP, CPCU, HIA) would be an asset.
• University degree would be an asset
• At least 4 years’ experience within an insurance broking or underwriting environment
• Highly proficient in the use of technology, with the ability to learn new systems, tools, and processes effortlessly
• Team player with the ability to work with minimum supervision
• Ability to work under pressure and meet tight reporting deadlines
• Excellent oral and written communication skills in addition to outstanding customer service skills
• Effective negotiation and analytical skills