Seven Consultancy
Client Service Manager
1 year ago
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Important information
Contract type:
Permanent
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
14 October 2026
What they need
Job highlights
- Oversee a team of customer service Associates and ensure they are providing an exceptional client experience.
- Mastermind creative ways to deliver an exceptional client experience.
JOB DETAILS
Interact with clients and build relationships with them while ensuring their needs are being met
Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience
Mastermind creative ways to deliver an exceptional client experience
Develop and oversee the implementation of client service protocols
Resolve complex client problems or disputes in a professional manner
Coach and support team members to help them meet departmental goals
Keep records and documentation of client interactions for training purposes
FUNCTIONAL AREA
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