Client Service Manager

Role Overview -

Client Servicing Leads are responsible for ensuring excellent client servicing standards are maintained by their team for their respective geographies.

Roles & Responsibility -

• This role will be involved in handling or resolving complex International client queries or issues.
• Liaise with Ops, Tech, Product teams to ensure customer requirement is addressed
• Be also a part of any product/business change communication to the clients with 0 impact on the business.
• Support the frontline sales team with Leads, Client feedback & ensure cross sales by furthering the existing relationships.
• Responsible for servicing all clients within the LOB- FPIs, FDI, FVCI including domestic Institutional Investors.
• Be the Single Point of Contact (SPOC) for all client queries, complaints & day to day requirement. Plan, prioritize & delegate work tasks to ensure proper implementation.
• Improve Client experience & engagement, take ownership of customer issues resolve them quickly & efficiently.
• Escalation, crisis and incident management
• Manage client queries related to custody, securities settlement, asset servicing, derivatives clearing, collateral, margin, and trade lifecycle activities.