Client Service Manager (MPF/ORSO)

• Leading financial institution
• Great career path

About Our Client

The hiring company is a well-established organization within the insurance industry. As part of a large organization, it is known for its strong presence and expertise in the banking and financial services sector.

Job Description

• Building and maintaining strong relationships with key clients to ensure satisfaction and loyalty.
• Managing client queries and resolving issues efficiently and professionally.
• Collaborating with internal teams to ensure seamless service delivery and client support.
• Monitoring client accounts to identify opportunities for growth and improvement.
• Preparing and presenting detailed reports to clients and management.
• Ensuring compliance with industry regulations and company policies.
• Providing training and guidance to junior team members when required.
• Proactively suggesting process improvements to enhance client service operations.

The Successful Applicant

• Relevant experience in the insurance or banking and financial services industry.
• Strong communication and interpersonal skills to manage client relationships effectively.
• A detail-oriented mindset with strong problem-solving abilities.
• Proficiency in customer service management tools and systems.
• Knowledge of compliance and regulatory requirements in the insurance industry.
• Ability to work in a fast-paced environment while maintaining high-quality service standards.

What's on Offer

• Competitive annual salary
• Opportunity to work in a leading company within the insurance industry in Hong Kong.
• Permanent position with career growth potential.
• Collaborative and professional work environment.