Client Service (Night Shift)

Job highlights

• Experience in background verification and employee verification with skills in report generation and client engagement
• Serve as first point of contact for clients, conduct employment verifications, handle client queries and escalations, maintain records and generate reports while ensuring confidentiality

Position: Client Service Executive (Night Shift - US)

Job Location: Prahladnagar, Ahmedabad

Key Responsibilities:

• First point of contact (SPOCs ) for clients and focus of the role is to provide excellence in customer service and to maximize the client experience.

• Interaction with customers over the phone, in person or via email.

• Documentation and Securing records from current customers.

• Maintain and develop existing and new customers through planned individual account support and liaison with internal processing staff.

• Conduct employment verification either through calls or online.

• Generate reports from the information obtained through verification and maintain confidentiality of both candidate and the clients.

• Coordinate with HRs, Directors and other officials for the verification.

• Handle client queries and escalation calls.

• Ensure that the internal/external quality targets are met.

About cFIRST

cFirst Background Checks LLP is a part of the Vora Group-a Cincinnati based privately held equity group that

specializes in building innovative IT companies worldwide. We provide background check solutions through an industry

leading, easy-to-use web-based system. We are ISO 27001:2013 certified, NAPBS and NASSCOM NSR empanelled. We

are a trusted source of background check information for organizations ranging from small, local business owners to global

Fortune 500 companies.

In India, we are based at Ahmedabad (Head Office), Bangalore, and Mumbai. cFirst provides cost-effective and customized

background check solutions through an industry leading, easy-to-use web-based system. We are ISO 27001:2013 certified,

NAPBS and NASSCOM NSR empanelled. We are a trusted source of background check information for organizations ranging

from small, local business owners to global Fortune 500 companies.

For more details visit www.cfirst.io

Interested candidate can share their resume on [email protected] or Whatsapp on 9904298711. Can call between Mon-Fri - 10:00AM to 07:00 PM.