Client Service Officer

At OTFC, we do occupational therapy Different. Better.

We've helped more than 11,000 (and counting!) young people discover their strengths, overcome obstacles, and unlock a life filled with possibility.

ABOUT THE ROLE

At OTFC, our Client Service Officers are at the heart of creating an exceptional experience for our young people, families and clinicians. This role is pivotal in ensuring our young people and their families receive thehighest level of support and service from their very first enquiry - whether that's over the phone, via email or when they walk through our doors. You're someone who is organised, proactive, adaptable and genuinely enjoys helping people. You're not just answering phones or filling diaries - you're helping create an experience that makes families feel welcomed, supported and confident that they've come to the right place.

DAY-TO-DAY, YOU'LL BE:

• Providing administrative support and diary support for our clinicians, including handling bookings and cancellations for clinic(s)
• Managing billing, processing payments and invoices, end-of-day procedures
• Answering phone, email and face-to-face enquiries promptly and professionally
• Maintaining accurate client records and documentation.
• Keep our front-of-house running smoothly, keeping the clinic space clean, organised and welcoming

YOU'RE A MATCH IF YOU HAVE:

• Proven experience in customer service, admin, or front-of-house roles (Allied Health Industry desirable)
• Strong written, verbal and interpersonal communication skills
• A genuine sense of accountability; you own your work, follow through, and take pride in the outcomes
• Solid IT literacy across contemporary IT applications and platforms (including MS Office), and a willingness to learn new ones
• An organised, detail-oriented and proactive approach to your work
• The energy and adaptability to juggle multiple priorities
• A professional, approachable manner and a knack for building genuine relationships at all levels
• NDIS exposure or experience is desirable, but not required

ESSENTIAL COMPLIANCE

• Working with Children Check (WWCC), or willingness to obtain
• NDIS Worker Screening Check, or willingness to obtain

WHY OTFC?

We don't just talk our values, we live them. We're a close-knit team of purposeful people who genuinely love what we do and have a lot of fun doing it together.

We hire on experience, attitude and right fit, and we invest heavily in our people.

At OTFC you can expect:

• Growth: Ongoing training and professional development
• Support: A comprehensive and guided induction and training program, with ongoing support to set you up for success
• Benefits: Complimentary EAP, wellbeing programs, and inclusive parental leave policy
• Fun: Regular team incentives, celebrations, and events

HOW TO APPLY

If this sounds like you, let’s chat!

Submit your resume along with a short paragraph about what excites you about this opportunity.

Want to know more before you apply?

Reach out to our HR team at [email protected] for a confidential discussion.