Client Service Officer

What's in it for you?

We have been awarded Xref Engage’s Best Workplace Award for 2023 based on our staff engagement survey results and we've maintained high results since! We are motivated to bring people into our business that share our values and positively impact our culture.

Some of the ways we keep our employees happy are by offering a broad range of benefits including:

• Competitive salary;
• A supportive working environment where you will be assigned a people manager and buddy to assist you to transition into the role and support you with your ongoing career development;
• Study support and paid study leave;
• Social events that are inclusive of all staff and paid for by the firm;
• Career development opportunities;
• Regular training that focuses on technical, advisory, leadership, and people skills.
• Wellness program which includes wellness talks, health checks, chair massages, community sports events;
• Free breakfast and healthy snacks;
• Regular morning teas;
• Interesting and challenging work that will develop your skills and provide you with job satisfaction;
• A multicultural diverse working environment; and
• Great office facilities include a lounge area, balcony with BBQ, and end of trip facilities.

Our Business

Initially established as an Accounting practice in 1971, we have continued to grow and expand our capabilities to provide our clients with direct access to a wide range of skills and expertise. Today, Knight provides services in Accounting, Financial Advice, and Self-Managed Super and employs over 70 staff.

Through the delivery of our services and advice from across our business, we help our clients to achieve their version of financial success and support and guide them through various stages of their life.

Our business is built on relationships and our relationship with our staff is a key focus area for us. We are committed to be an employer of choice and want our staff to feel engaged, challenged, and motivated.

Our Role

You will work as part of the Client Services team and diligently carry out a variety of tasks. The role consists of both routine tasks that must be carried out meticulously and accurately but also ad hoc tasks that can come up quickly and require an open minded and solution orientated approach to complete effectively.

Our Client Services team plays an important role in supporting our professional staff and ensures that clients that attend our business have an excellent experience. This includes a broad range of tasks ranging from making a coffee for a client, providing back up support to reception to incorporating companies and assisting the Accountants with preparing client packs and data management and other ad hoc projects that help make our business more efficient.

The ability to multitask and good organisational and communication skills will be an essential requirement for this role. You will need to be able to work to tight deadlines and manage expectations on the delivery of your work. A positive attitude and ‘can do’ attitude will help you perform well in this role.

Main duties include:

• Undertake company secretarial compliance processes;
• Assisting with ASIC and ATO document preparation and lodgement;
• Assisting with recording and managing workflow processes;
• Assisting with client pack preparation;
• Calendar management for key people;
• Remaining vigilant for opportunities to provide better service to our clients or improve the effectiveness of our systems and processes.

Things that will help you succeed in the role:

• Experience in a client service role within an Accounting firm;
• Being able to work with multiple software systems;
• A commerce or administration related qualification;
• Experience with Microsoft Office, particularly MS Word;
• Experience with the management of ASIC requirements for companies; and
• Experience with MYOB.